Sapphire Concepts Kenya
We’re an integrated marketing agency, offering a range of services created to produce only exceptional results for our clients. Our in-house team includes designers, developers, project managers, copywriters, advertisors and social media managers. Each person is an expert in their field, working together to bring integrated solutions to life for all of our clients.
1. Customer Care Officer (3 Posts)
Responsibilities for the Customer Care Officer Job
- Delivering customer service in line with ‘best practice’. Ensure compliance to relevant policies.
- Providing point of contact for customer enquiries, dealing with these through to a successful outcome
- To take accountability for timely comprehensive and conclusive customer responses through email, letters phone calls etc.
- Attend to and resolve, provide feedback on customer requests in line with 1st contact resolution(FCR)
- Pro-actively engage with customer to identify risks, problems and potential opportunities.
- Update & maintain customer records
- To inform and educate customers on products to ensure retention of existing customer; increase sales revenue and organizational customer base
- Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
- Perform customer on-boarding and quality check to ensure customer retention
- Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time
- Mange customer document policy to ensure proper documentation for improved customer satisfaction.
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2. Head of Communications & Marketing
Responsibilities for the Head of Communications & Marketing Job
- Responsible for developing and executing the organization’s communications, marketing and public relations strategy and plans, including content marketing and social media strategy
- Manage the planning, execution and evaluation of all communications and marketing materials to ensure clear, effective communication with customers and other stakeholders and alignment with organizational objectives and priorities
- Oversee the end to end delivery of projects and services related to the development of original content
- Develop and execute integrated campaigns that leverage content to build engagement
- Drive corporate strategy and message development, pitch and announcement strategies.
- Develop branding initiatives, internal communications and external media relations.
- Determines communications strategy and execute programs to deliver communications objectives throughout the organization.
- Manage media relations and maximize media opportunities. Serve as the lead writer, editor and primary contact for content review and approvals
- Develop a wide range of communications and materials for external audiences and customers,
- Continuously measure and evaluate communications and marketing performance through the use of analytics to maximize effectiveness and budget efficiency of initiatives
- Oversee the maintenance and regular updating of the organization’s website
- Advise the executive team, board of directors and other stakeholders on strategies and key messages for responding to media inquiries and interview requests
- Manage and oversee the successful implementation of key company events, both internally and externally.
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3. Finance Officer
Key Responsibilities for the Finance Officer Job
- Posting revenue in the trial balance.
- Ensuring that all post-paid clients are correctly invoiced at the end of every month.
- Ensure all expenses are correctly posted in the accounting system.
- Ensure that all taxes are properly accounted for in the system.
- Address all invoice discrepancies within the system
- Maintain accounting schedules for all entries in the trial balance.
- Ensure all supporting information is available for audit.
- Capture all debtors and supplier transactions accurately within the system.
- Prepare customer statements, bills, payments and invoices, and reconcile revenue and expenses
- Prepare monthly debtors aged reports and advise commercial teams on overdue accounts.
- Prepare monthly payroll
- Ensure all payments and receipts are correctly captured in the trial balance.
- Ensure that all tax and other statutory returns are filed and paid by due dates.
- Prepare monthly reconciliations for company debtors and creditors.
- Processing of fixed assets and depreciation in the system.
- Accounting for the petty cash before replenishment.
- Posting of payroll in the trial balance.
Click here to Read Details & Apply
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The post Fresh Graduates Recruitment Ongoing at Sapphire Concepts Kenya. Don’t Miss Out! is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
