The candidate will be responsible for handling front-line telephone contact with customers, facilitating the earliest possible resolution of complaints and enquiries in line with the service standards and procedures.
Responsibilities for the Customer Care Officer Job
- Delivering customer service in line with ‘best practice’. Ensure compliance to relevant policies.
- Providing point of contact for customer enquiries, dealing with these through to a successful outcome
- To take accountability for timely comprehensive and conclusive customer responses through email, letters phone calls etc.
- Attend to and resolve, provide feedback on customer requests in line with 1st contact resolution(FCR)
- Pro-actively engage with customer to identify risks, problems and potential opportunities.
- Update & maintain customer records
- To inform and educate customers on products to ensure retention of existing customer; increase sales revenue and organizational customer base
- Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
- Perform customer on-boarding and quality check to ensure customer retention
- Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time
- Mange customer document policy to ensure proper documentation for improved customer satisfaction.
Customer Care Officer Job Qualifications
- Degree/Diploma in Business Management or any related field
- At least 2 years’ experience in Customer service
- Excellent problem solving skills.
- Excellent Communication skills, both oral and written
- A team player with a positive attitude and good interpersonal and communication skills
The post Sapphire Concepts Kenya Job Vacancy : Customer Care Officer (3 Posts) appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Sapphire Concepts Kenya Job Vacancy : Customer Care Officer (3 Posts) is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
