Our client is a 4-Star Hotel located at the heart of Nairobi. They seek to hire a mature and experienced person in the role of Food & Beverage Manager.
Job Purpose
Plan, organise, control and guide the activities in the F&B department so as to ensure the delivery of quality service to the hotel customers and increased profitability for the organisation. Provide leadership and direction to the department
Responsibilities
- Initiating and implementing the department’s operating standards and procedures for the smooth running of the department
- Ensuring the maintenance and the delivery of quality standards that comply with the health and safety measures for the department
- Managing the staff complement so as to guarantee its smooth running and efficiency.
- Managing the staff performance and career growth
- Resolving customer complains/ assessing customer feedback and corrects
- Giving guidance on new and innovative menu and services to meet customer expectations. Training on new menu
- In liaison with Food Production, manage the dining reservations in respect to menu, pricing and special packages and keep within budget
- Marketing the Hotel products so as to achieve the financial goals of the hotel
- Acting as the duty manager
- Addressing customer feedback
- Any other duties delegated by the General Manager
Qualifications
- Communication – The ability to communicate clearly and persuasively, orally or in writing
- Team orientation – ability to work cooperatively with other members of the team (HODs) with a full understanding of the role to be played as a team member
- People management – Ability to manage and develop people and gain their trust and cooperation to achieve results. Managing resources, people, programmes and projects
- Leadership – Capacity to inspire individuals to give of their best to achieve the desired results
- Customer Focus – Looking after the interests of the hotel guests and ensuring that their wants, needs and expectations are met/exceeded.
- Business awareness – Capacity to understand the business needs and priorities of the organisation and the capacity to identify and explore business opportunities.
Knowledge, Qualification And Experience
- University Degree in Hotel and Hospitality Management
- 7 years’ experience in the hotel industry in comparable roles
- Knowledge of ISO & FSMS standards is an added advantage
The post Lee & Myles Job Vacancy : F & B Manager appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Lee & Myles Job Vacancy : F & B Manager is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
