Greenlight Planet is a US-based global leader dedicated to delivering safe, affordable solar energy products to more than 2 billion people who live off the electric grid around the world.
Our Sun King solar- powered lights and phone chargers are used in more than 5 million homes in South Asia, East Africa and West Africa today. Our mission is to replace the dirty and dangerous kerosene lanterns used by under-electrified consumers across the globe.
Our products have earned huge recognition, including a ranking as “the best solar lamp” by the Economist Magazine and ‘best-in-category’ prizes from the World Bank’s Lighting Global program.
The Company has also won numerous awards including the recent 2016 Ashden International Award – the world’s most prestigious green award for excellence in sustainable energy. The award acknowledges the major strides Greenlight Planet has made to increase energy access through micro-financing in disadvantaged communities.
Today, with over 400 full-time Greenlighters in 8 countries, we are amazed at how each new team member contributes unique and innovative solutions to this global challenge, from new product designs, to better training strategies, to more efficient logistical systems. We listen closely to each other to improve our products, our service, and ultimately, the lives of our consumers.
Position: Customer Service Executive
Job Location: Nairobi, Kenya
Reporting to: Operations Manager, Africa
About the role:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Key responsibilities for the role:
- Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Receive customer queries and ensure these are resolved in a timely manner
- Help minimize defaults by reaching out to customers with delayed payments
- Proactively contact dormant customers directly to resolve any pending issues.
- Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
- Check customer satisfaction degree after a sale and increase customer retention.
- Gather and document information about the customer and the product.
- Perform any other duties that may be assigned.
The Ideal Customer Service Executive:
- Has a Diploma, Degree or Certificate in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
- Has 1 year relevant work experience in a similar role
- Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritization
- Has excellent interpersonal skills.
- Has strong communication skills with fluency in both written and spoken English and Swahili. Fluency in an additional local dialect is appreciated
- Understands and can comfortably work with Microsoft Office Applications
- Thinks clearly and has good problem solving ability
- Demonstrates strong etiquette in communication over the phone with good listening skills.
- Should be flexible, willing to stretch and achieve over and above base expectations.
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
Greenlight Planet is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids, disability or any other protected characteristic as established by law.
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