Export Manager Job Responsibilities
In co-operation with Marketing,
- Develop market knowledge and market information sharing within the export market
- Organize and lead customer segmentation and targeting
- Develop customer listening and the understanding of customers’ business and needs.
Customer Orientation Development
- Propose and implement customer driven sales processes.
- Address and close all customer complaints timely to improve customer satisfaction ratings
Business Development
- Participate in the definition of sales strategy
- Identify export new business opportunities and convert them into sales; propose export annual sales target
- Manage and monitor the implementation of all Market and Trade Activations within your territories
- Review and update the export target and prospect customer base
- Participate in the definition of pricing architecture by gathering and sharing information from the market propose the prices and discount rules for his/her customers and control their application.
- Participate in the design and implementation of the value proposition per segment (products, systems, services, partnerships, distribution/delivery, pricing, communications, etc)
- Manage the relationship with export key market players (specifiers, professional associations, etc).
Sales Operations Management
- Design, communicate and implement export Sales action plans, check and report results
- In cooperation with Finance, monitor customer solvency and control the application of credit terms and conditions
- Ensure all company sales control policies are adhered to (includes but not limited to – Credit sales, Stocks, cash)
- Allocate sales resources and technical assistance according to customer targeting.
- In coordination with Management, Manage the relationship and negotiation with export key customers.
- Monitor customer satisfaction and loyalty through indicators, propose and implement the necessary corrective actions
- Ensure consistency of market demand and Sales forecast in his/her area
- Liaise with the other functions with the view to improve delivery of quality customer service
Qualifications for the Export Manager Job
- University degree in relevant discipline (B Com, BA Marketing/Commerce)
- At least 4 years experience in sales and marketing, with two years in export sales level.
- Holder of a clean driving license
Technical Competencies
- Computer literacy
- Basic dairy products knowledge
- Knowledge on driving Sales through Strong relationships.
- Selling, communications and marketing skills
Personal Attributes
- Able to work with minimum or no supervision
- Strong track record in Sales at a management level ideally with experience in at least two areas of Sales.
- Particularly critical is previous experience in a customer facing role whether in Field Sales or Account Management
- Self-motivated individual with excellent inter-personal skills able to deal with different categories of customers.
The post Janta Kenya Job Vacancy : Export Manager appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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