Closing Date for Application: 7th September 2017
Apply to: General Manager, City Lodge Hotel at Two Rivers
Scope of the role
- To ensure that all front office administration is completed as per the laid down policies and procedures.
- To ensure that a courteous and efficient service is provided to guests in line with the Company’s vision, values and fundamentals.
- To ensure that all employees in the hotel’s front office are trained in accordance with the Company’s training and development goals.
Outline of Responsibilities:
- Ensure that as per the budget, all cost percentages are achieved.
- As a team you will be required to ensure that the hotel is fully compliant with all audit requirements.
- As a team you will be required to ensure that month end and financial year end are prepared and submitted by the due deadline date monthly/annually.
- You will be required to assist with the preparation of budgets which are prepared annually.
- Ensure that all Front Office Procedures are complied with including (but not limited to); reports, O Status, Non Staying Folios, In House guests and Master folios on a daily basis
- Manage the rooms inventory so as to ensure maximum rooms are sold, at a favourable rate and with a guaranteed, sufficient method of payment and that the 6pm release policy is adhered to at all times.
- Ensure that all expenditure is noted correctly, within budget and as per audit requirements
- Ensure that you are aware of the various required statistics which are recorded on the intranet on a monthly basis
- As instructed you may be required to assist with the completion of SLA documents which are completed with service providers on a monthly basis / other as stipulated
- Ensure that all required employment procedures are adhered to
- Ensure that you are familiar with the entire contents of all specified literature.
- Ensure that all current and future reservations are checked on a daily basis so as to ensure; data integrity, method of payment etc.
- All boardroom and conference room bookings must be processed correctly so as to ensure that all requirements are taken care of.
- Ensure that all documentation has been filed correctly per shift / department.
- All emails and correspondence must be checked, processed and effectively distributed per shift per day.
- Ensure that you are aware of all applicable legislative requirements.
- Ensure that all invoices are received, split, processed and posted on both Excel and Accpac.
- Ensure that all applicable documentation are boxed, recorded and stored in line with the relevant requirements.
- Ensure the safety and security of the staff, guests and hotel property.
- Ensure that all required stock takes are conducted in line with audit requirements.
- Ensure that all equipment is used, stored and maintained in line with operating procedures.
- Ensure that the hotel is fully compliant with all Occupational Health & Safety requirements.
- Contribute to and support the “I’m Kind” programme.
- As instructed and in conjunction with the relevant Sales Executive you will be required to find new business and maintain relationships with corporate clients.
- You will be required to assist with the preparation of the rosters which must be prepared and published by the 25th of each month, K-drive updated accordingly and a copy emailed to the GM.
- Ensure the continued training and development of self and all staff
- Ensure that all food, beverage and vending is presented in line with hygiene requirements and to the highest standard at all times.
- Ensure that highest possible standard of cleanliness is achieved and maintained at all times
- Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all times.
- Ensure that every guest receives exceptional service at all times.
OTHER DUTIES AND RESPONSIBILITIES
- The post holder will undertake training and development as appropriate
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions And Benefits Of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible To: The General Manager
- Responsible For: All Hotel Departments
- In Communication With: All Hotel Departments
Education, Training and Experience Requirements:
Level of Communication Skills
- Must be in possession of good communication skills.
- Knowledge of a Foreign Language will be an added advantage.
Qualifications
- Minimum education: Degree or Diploma in Hotel Management
Level of Experience in the Job Advertised
- 5 years’ experience in a similar role is required.
The post City Lodge Hotel Job Vacancy : Junior Assistant General Manager appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post City Lodge Hotel Job Vacancy : Junior Assistant General Manager is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
