The incumbent in this position is responsible for Welcome and warmly greet guests on arrival, addressing them by name whenever possible. Manage the efficient and timely seating of guests to a table that best serves their wishes, during an assigned shift in a courteous, professional manner according to proper service standards as set by The Good Earth Group.
DUTIES & RESPONSIBILITIES
- Set up dining rooms and make reservation arrangements
- Maintain clean and organized tables and work area
- Warmly and graciously greet all guests upon arrival
- Managing the phone to take reservations and takeout orders in between speaking with customers waiting to be seated
- Where applicable and when possible, open the front door for guests entering or leaving the restaurant
- Before seating guests, inspect tables for proper presentation and completeness of table layout
- Seat guest guests based on guest preferences and balancing of customer flow in service stations
- When immediate seating is limited, record guest names and number of people in party and provide guests with estimated waiting time and inform the party when tables become available
- Accommodate special seating requests for guests whenever possible
- Upon seating, offer guests a menu and inform them of their server’s name
- Present menus and take orders when possible. Ensure the quality and quantity of menus is sufficient to cater to the number of guests
- Assist service when and as needed by relaying orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
- Relay messages to servers and bus persons as needed
- Thank guests as they leave and invite them to return
- Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
- To understand and strictly adhere to the Hotel’s Employee rules & regulations
- To report for duty punctually wearing the correct uniform and name tag at all times
- Performs any other duties as assigned to him/her by management
JOB PROFILE
EDUCATION : High School Graduate or equivalent.
EXPERIENCE : Minimum of two years’ experience as a hostess with an
up-scale, high volume restaurant preferable.
COMPETENCIES
- Ability to multitask and attention to detail
- Superior customer service and people skills
- Knowledge of restaurant business operations
- Flexibility in the scheduling
- Cross cultural sensitivity
- Teamwork / co-operation
- Listening and oral skills
- Basic writing skills
- Able to exert fast-paced mobility for period of up to 4 hours in length
- Strength to lift trays frequently weighing up to 10 kilos.
OTHER SKILLS (LANGUAGE, COMPUTERS)
- Fluency in local language
- Fluency in English
- Knowledge of PILOT, MS Office, Gmail
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