(REF: SkTP/IT/Tech/006/17)
The IT Support Technician is responsible for the set-up and maintenance of hardware and software, including the following OS platforms: Windows XP, Windows 7, Windows 10, Linux and latest Mac OS. Will provide a single point of contact for end users to receive support and maintenance
IT Support Technician Job Responsibilities
- Install, upgrade, support and troubleshoot printers, computer hardware, mobile devices,Windows 7 & 10 OS, Office 2013/2016 and other authorized desktop applications and peripheral equipment.
- Troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide direct end user assistance where required
- Install, diagnose, repair, maintain, and upgrade hardware and equipment (including but not limited to PCs, laptops, printers, scanners and cell phones) to ensure optimal performance.
- Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
- Responsible for monitoring, operating, managing, troubleshooting and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
- Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Clean and repair computer hardware, such as keyboards and printers.
- Use approved tools and methodologies to image, copy and configure systems for deployment
- Familiarize and train end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems (tickets) assigned
- Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support
- Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices and procedures
- Additional duties as assigned by the Director of Information Services.
Qualifications for the Support Technician Job :
- Minimum of 3-year experience with PC hardware and operating systems including installation, maintenance and troubleshooting.
- Physically able to handle equipment (ability to lift up to 50 lbs.)
- Above average analytical, technical and oral/written communication skills
- Willingness to learn new skills and other software programs needed to complete task assigned.
- Ability to prioritize and handle multiple tasks accurately to meet deadlines
- Must present positive & professional image.
- Strong problem solving skills.
- Good interpersonal skills.
- Must be punctual and dependable.
- End User friendly attitude with a passion for information services support
- Ability to setup and support Macintosh Hardware/Software a plus
- Desire to continue education or self/education in the computer technology area.
- Bachelor’s degree in Computer Information Systems, Computer Science, or Associates’ with 3 years’ Support Technician experience.
- MCDST
- CompTIA A+
- MCP
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