Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region. The company offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. The product range includes: life, health and general insurance, pensions, unit trusts, investment planning, wealth management, off-shore investments, retirement planning, discretionary portfolio management, Property development and private Equity.
Portfolio Officer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 – 6 years
- Location Nairobi
- Job Field Sales / Marketing
Job description
Job purpose
Growth of general insurance business to meet set annual premium targets
Key Responsibilities
- Identify leads and make general insurance sales pitch
- Develop and maintaining good working relationships with intermediaries and direct clients
- Participate in the introduction of new products through regular visits and frequent communication with intermediaries and direct clients
- Respond to queries and concerns from clients
- Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products
- Credit control management of general insurance debtors
- Provide coaching and training to brokers and independent agents
- Perform any other duties as may be assigned from time to time
- Ensure delivery of the general insurance business target as provided by head office
Working Relationships
Internal Relationships
- Accountable to the General Insurance Manager holding the budget at Head Office
- Reporting to the Branch Manager
- Required to liaise and work closely with the other departments as may be necessary
External Relationships
- Britam customers
- Intermediaries
Knowledge, Experience And Qualifications Required
- Bachelors’ degree in a business related field
- AIIK or ACII qualification or progress towards qualification
- 4-6 years’s relevant experience in the insurance industry
Core competencies
- Leading and Supervising
- Persuading and Influencing
- Presenting and Communicating Information
- Adhering to Principles and Values
Branch Manager
- Job TypeFull Time
- QualificationBA/BSc/HND MBA/MSc/MA
- Experience5 – 7 years
- Location Nanyuki
- Job Field Sales / Marketing
Job description
Key Responsibilities
- Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
- Overall responsible for branch profitability ;
- Manage and supervise the branch operations and staff and ensure that company policies and procedures are adhered to;
- Meet the various revenue targets for all product lines as agreed with the businesses;
- Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
- Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
- Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
- Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
- Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
- Responsible for ensure proper credit control management in the branch; and
- General management and administration of the branch office.
Key Performance Measures
- STRATEGIC PERSPECTIVE
- Total Revenue (per client)
- # Products (per client)
- Branch Profitability
- Customer Satisfaction Index
- Key Talent Retention
- Persistency levels
- INITIATIVES PERSPECTIVE
- Success of Single Distribution within the region & branch
- OPERATIONAL PERSPECTIVE
- % of employees achieving targets
- % FA training plans executed
- % processes re-engineered to serve the customers
- % audit recommendations implemented
- % FAs trained on all product lines
- Revenue per FA
- % Retention of high performing FAs
Working Relationships
Internal Relationships
- Responsible for staff working under this position
- Required to liaise and work closely with the other staff members in Commercial and other Business Units
External Relationships
- Britam customers
- Insurance sector players
Knowledge, Experience And Qualifications Required
- Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
- 5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
- Professional qualification in Insurance (ACII, FLMI or AIIK).
Technical/ Functional competencies
- Selling skills;
- Sales and marketing management skills;
- Customer, market and competitor understanding;
- Knowledge of insurance regulatory requirements; and
- Knowledge of Britam products.
Business Process Analyst
- Job TypeTemporary
- QualificationBA/BSc/HND
- Experience3 – 5 years
- Location Nairobi
- Job Field Sales / Marketing
Job description
- Review, understand and internalize Britam’s existing business processes through literature review and stakeholder interviews.
- Review, understand and internalize Britam’s 2016 – 2020 group strategy together particularly the Operations Excellence strategy and linkage with Project Jawabu . Project Jawabu is
- Britam’s Digital Transformation initiative that looks to fully automate Britam front and back office operations.
- With reference to Operational Excellence and Project Jawabu initiatives:-
- Develop detailed Microsoft Visio process flow diagrams for all Britam future state processes.
- Develop detailed operational procedure documents/manuals for all Britam future state processes.
- Develop content for e-learning modules per process with the associated roles
- Perform detailed workload analysis for each of the documented processes culminating in a comprehensive process register detailing each of the Britam processes together with the number of Full Time Employees (FTEs) required to effectively and efficiently run the end to end (E2E) process.
- Perform Activity Based Costing (ABC) for each of the E2E processes culminating in a comprehensive process cost model for ALL Britam processes.
Requirements
- Graduate degree from an accredited university.
- At least 3-5 years’ experience as a Business Analyst, on large and complex projects
- Strong skills in Process Mapping and Business Process Reengineering
- Strong analytical skills with a demonstrated ability to extensively analyse business processes and workflows
- Experience facilitating workshops and focus groups
- Strong business/client engagement skills
- Experience developing business requirements
- Experience developing instructional and procedural documentation and presentations
- High level of competence with MS Office and MS Visio
- Certification in Business Process Management, Business Analysis or Lean/Six-Sigma is desirable
Projects Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 – 6 years
- Location Nairobi
- Job Field Project Management
Job description
- Undertake project initiation activities including preparing a project charter and business case for assigned projects
- Translate the project mandate into a detailed concept document, defining benefits, analysing interested parties, and defining deliverables
- Responsible for providing strategic project planning, including resource planning, preparing a comprehensive project schedule and project budgeting
- Mobilise project team consisting of internal business users, IT experts, business partners and third party suppliers
- Lead the project team in execution of project activities ensuring required quality standards are adhered to. Coach and mentor respective project team members to ensure delivery as and when required.
- Vendor management to ensure project is delivered on time, on scope and within budget.
- Project risk management including carrying out risk assessments and designing and implementing risk mitigation strategies
- Develop and execute a communication and change management plan for the project
- Develop and execute a stakeholder management plan to ensure project success
- Update the project plan and other project governance artefacts as the project progresses, assess risk, resolves issues and reports/escalates accordingly to project stakeholders
- Manage project CAPEX and OPEX budgets
- Provide periodic project status reports to project stakeholders
- Employ business analysis, system design and system testing methodologies to manage quality of project deliverables ensuring business requirements are fully met
- Ensures appropriate handover of the project to the business & IT support teams including the documentation of lesson learned and a project close-out report
- Ensures proper integration (by appropriate communication and documentation) of the deliverables into existing IT infrastructure and business processes
Requirements
- University degree in Computer Science, Information Technology, Engineering or equivalent
- Project Management Expertise: Certification in AGILE, PRINCE2 or PMP would be an added advantage
- Minimum of 4- 6 years’ experience in a similar role
- Strong skills in Process Mapping and Business Process Reengineering
- Strong analytical skills with a demonstrated ability to extensively analyse business processes and workflows
- Strong business/client engagement skills
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