KOKO Networks is an international venture-backed technology company based in East Africa. Our unique suite of technologies enable delivery of a range of consumer and business solutions that improve life in Africa’s cities. Our first Network is live in Nairobi, and we are currently preparing for a major expansion during 2018.
Market & Customer Research Job Responsibilities
- Create research instruments, such as questionnaires and focus group guides
- Write reports summarizing research results to inform strategic and product decisions
- Manage teams of field workers in data collection projects
- Lead qualitative studies such as focus groups or software UI/UX testing
- Write plans and budgets for research projects
- Represent KOKO Networks in interactions with customers, agents, and other stakeholders
Qualifications for the Market & Customer Research Job
- Bachelor’s degree
- 2+ years’ experience in research-related roles
- Excellent written and verbal communication skills; must be able to clearly convey research findings in written reports and presentations
- Extensive experience with collecting qualitative and quantitative data from the field
- Knowledge of research best practices
- Experience designing/writing market research instruments such as interview scripts and focus group guides
- Experience with software UI/UX testing and hardware usability testing is excellent, but not required
- Experience using Microsoft Word and Powerpoint; intermediate or advanced Excel skills strongly preferred
- Creativity and innovation – we are looking for someone who loves to brainstorm and try out new ideas for our research department, e.g., a new type of study, or new technology for collecting data from the field
- Interest in social enterprise and passion for KOKO’s mission
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The post KOKO Networks Job Vacancy : Market & Customer Research Manager is republished from Jobs – Jobs in Kenya – http://ift.tt/2z7FZOP
