Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview:Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Summary of Responsibilities:
Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following:
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Consistently offer professional, friendly and engaging service
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Process all external and internal calls either by redirecting calls or assisting the caller
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Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
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Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
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Maintain and monitor the “Royal Service” software system
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Serve as a liaison for Guests requiring information relating to all aspects of the hotel
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Handle and distribute faxes, voice messages and written messages for internal and external Guests
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Have full knowledge of the hotel’s emergency procedures
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Follow department policies, procedures and service standards
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Follow all safety policies
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Other duties as assigned
Qualifications:
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Previous customer related experience an asset
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Must possess outstanding guest services skills and sophisticated verbal communication skills
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Computer literate in Microsoft Window applications required
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Strong interpersonal and problem solving abilities
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Highly responsible & reliable
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Ability to work well under pressure in a fast paced environment
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Ability to work cohesively with fellow colleagues as part of a team
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Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
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Frequent sitting throughout shift
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Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements: Must be Eligible to work in Kenya
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://ift.tt/1czoDpY to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
The post Fairmont Hotels & Resorts Job Vacancy : Royal Service Agent appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Fairmont Hotels & Resorts Job Vacancy : Royal Service Agent is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
