RESPONSIBILITIES
- Contact potential or existing customers to inform them about our products and services.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
- Write reports on a daily, weekly and monthly basis or as per request from management.
REQUIREMENTS
- Must have proven experience as telesales representative or other sales/customer service role.
- Must have proven track record of successfully meeting sales quota preferably over the phone.
- Must have good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Must have the Ability to learn about products and services and describe/explain them to prospects.
- Must have excellent knowledge of English and Swahili.
- Must have excellent communication and interpersonal skills.
- Must be cool-tempered and able to handle rejection.
- Must have outstanding negotiation skills with the ability to resolve issues and address complaints.
- Must be a diploma or degree holder in a marketing or business related field from a reputable institution.
- Must be presentable at all times.
- Preferably ladies.
The post Saif Real Estate Job Vacancy : Client Relations Officer appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Saif Real Estate Job Vacancy : Client Relations Officer is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
