Standard Chartered Bank Job Vacancy : Manager, Financial Reporting

Leading the way in International Banking.  We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise – here for good.  See our Brand and Values

 

We are currently looking for a Manager, Close to Report – Financial Reporting, Global Finance Services Africa

 

Purpose

A seasoned finance professional responsible for financial reporting functions and controls in the Close to Report – Financial Reporting team in Global Finance Services – Africa. Engaging finance stakeholders across the region to enhance process efficiencies and effectiveness through e2e Business Process reengineering and off shoring.

The role is responsible for delivery of IFRS Reporting packs to the Group by maintaining highest standards of quality, reliability, accuracy within the agreed timelines. The position will oversee technical accounting research related to new and proposed accounting standards. He/She also supports and assists with the implementation, maintenance and review of internal controls and corporate policies and procedures.

The candidate is also expected to proactively drive improvement initiatives to continuously enhance the global process, whilst maintaining the highest levels of governance and controls

Close To Report (CTR) team primarily covers Group Statutory Reporting (IFRS reporting), Balance Sheet Reporting (Assets and Liabilities Committee also know as ALCO) and specific daily financial reports production for countries. The team is focused on streamlining its processes with an objective to achieve a faster close.

Responsibilities

FINANCIAL REPORTING

• Maintain financial reporting integrity and review all data included in the financial reports for accuracy and completeness
• Perform trial balance and general ledger reviews to confirm appropriate accounting and statement in books based on the above lists
• Engage with Country Finance team for data reviews and confirmation on posting journals for appropriate rectification and  adjustments to ledger data
• Engage with IFRS reporting team to ensure that reporting actions based on past-quarters’ group queries have been completed and do not recur
• Perform quarterly analysis of movements in balances, variance and identify business reasons
• Working closely with stakeholders across Country finance, Business finance and Group Finance teams and manage expectations
• Perform business review of IFRS schedules – profit and loss, balance sheet and off-balance sheet – to confirm expected results are reported in the schedules
• Complying with all governance requirements – Process metrics review, Service review calls, BCP.
• Coordinate with internal and external auditors to provide timely information and support when required
• Actively participate in solution design and delivery for new developments such as IFRS 9 implementation
• Implement an effective governance process to sustain process standardization and automation
• Identify unique needs of country and group teams; build a robust service delivery model that does not disrupt the process organization
• Engage and collaborate with Country and Group teams for process, knowledge and change management
• Contribute effectively as GFS Africa initiatives as necessary

OPERATIONAL RISK

• Proactively communicate with the FORM through the line manager on operational risk management issues as they arise. Escalate significant events to FORM as appropriate
• Coordinate and consolidate operational risk and loss reporting of the unit for the reporting to the FORM. Ensure data accuracy and completeness
• Undertake and/or coordinate periodic business monitoring (self assessment) activities within the business unit and escalate findings or breaches to FORM.
• Assist line manager and FORM in the implementation of OR framework or other relevant OR initiatives
• Ensure that all processes and procedures within the unit are properly documented and continuously updated in DOIs and Process flows ties

Knowledge and skills

• Qualified Accountant is a must – CA, CPA or CIMA (UK)
• University degree preferably in Business or Accounting. MBA will be an added advantage
• 5 – 7 years post qualification relevant work experience in a Financial Reporting role preferably in a Financial services industry with specific experience in performing analytical reviews of legal entity/statutory reporting (schedules and data) with business in focus

Skills – Functional

• Advanced knowledge of IFRS reporting standards and practices
• Extensive working experience in different financial and accounting systems

Skills – Behavioural

• Excellent attention to detail
• Strong analytical and problem solving skills
• Excellent network building and strong interpersonal skills to work with people from diverse culture and background
• Demonstrates intellectual curiosity of how people, process and systems can perform better
• Demonstrates integrity and professionalism, with the intent to do the right thing at all times
• Ability to multitask and prioritize diverse tasks.
• People management exposure in leading and managing small/mid sized teams.
• Excellent project managerial skills and ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects required.
• Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.

–         Proven ability to perform under pressure and stress and to adjust plans to meet changing needs and requirements.

The post Standard Chartered Bank Job Vacancy : Manager, Financial Reporting appeared first on Jobs in Kenya - https://jobwebkenya.com/.

The post Standard Chartered Bank Job Vacancy : Manager, Financial Reporting is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/

Standard Chartered Bank Job Vacancy : Relationship Manager, Business Banking

The Human Bank.  We are committed to help you further your career within Standard Chartered. To help you with your career development, you can find help and support on The Bridge.  If you feel you are ready to take the next step, this role might be the next step on your career journey.
We are currently looking for a Relationship Manager, Business Banking- Kisumu

Job Purpose:

Handle inbound calls from all Business Clients (BC), New to Bank (NTB) and Existing to Bank (ETB) regarding sales, service or transaction requests; fulfill clients’ needs within the same interaction as much as possible.
Maximize Service-To-Sales opportunities, either selling directly for simple non-borrowing BC products or passing lead on to BC Acquiring Team (NTB) or Business Banking Team (ETB).
Reach out to ETB Small Business Clients (Non-Business Banker Managed) based on NTB on boarding mechanism, analytics triggered leads, primarily for renewals, top-ups and loan extensions.
Also Engage with asset products and attempt to increase relationship value
Educate and steer client for interactions with the bank via Mobile/ Web, machine channels.
Any additional service focused mandates to be discussed separately.

Key Responsibilities:

ü  New clients approaching bank via Mobile/ Web

ü  New clients approaching bank (other channels)

ü  Acquiring Business Clients from BC alliances

ü  Actively engaging during the first 3 months  (New Client on boarding )

ü  Supporting the client on any client-initiated needs

ü  Reaching out pro-actively to lower value businesses (if diverted by other channels)

ü  Proactively reaching out to high value Business Clients (if diverted by other channels)

ü  Delivering on transactions, service requests, Mobile/ Web training

ü Proactively engaging with the “High Potential Businesses” (if diverted by other                  channels)

Key Relationships:

Internal

ü  Business Banking Team

ü  BC AML/CDD

ü  Credit operations

ü  BC product operations

 

External

ü  Clients of Business Banking Team

 

Skill Requirements:

Product broadening

ü  Understanding of businesses and financials

ü  BC specific product operations and credit operations

ü  Enhanced multi-product BC knowledge – for service-to-sales

Client engagement

ü  Communication skills

ü  Soft skills for client handling

ü  Stakeholder engagement skills

ü  Objection handling

ü  Client training on digital solutions

Journey completion

ü  Ability to solve problems and close issues without handing over

ü  BC KYC/CDD set up for client type

Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-

Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

Contributes to 

ü  Revenues, Asset and Liabilities of BC business at country and regional level.

ü   Image and reputation of department and the Bank.

Experience/Knowledge Required:

Good first degree or requisite technical skills gained through professional associations and practical experience (2-3 years’ experience)

Good working knowledge of banking products.

The post Standard Chartered Bank Job Vacancy : Relationship Manager, Business Banking appeared first on Jobs in Kenya - https://jobwebkenya.com/.

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Standard Chartered Bank Job Vacancy : Client Centre Executive – Service

The Human Bank.  As a Global Bank we have opportunities that go beyond country borders.  If you think you are ready for your next career move, and if you fit the skills and requirements of this role, a new adventure may await you.

Key Responsibilities:

• To provide breakthrough one stop service in a consistent, professional                 manner – embracing our Brand Values of Doing The Right Thing, Better               Together and Never Settle.
• To achieve first call resolution in client queries.
• To improve and maintain the Bank’s No 1 position in quality services and             ensure that Group and other Business service levels agreed for various               services are met.
• To provide prompt, accurate and courteous service ensuring to fulfill                     promises made to customers. Under-promise but over-deliver.
•     Provide Digital Education to clients.
•     Resolution of complaint where possible or prompt submission of the                 complaint through CRM.
•     To capture customer feedback for future improvement.
•     Perform service recovery on quick-kill complaints.

 

Targets

Meet &/or exceed service standard and target:

1. a)By contributing to achieve the department objectives on customer care line    of 80% calls responded to within 20 seconds. Also ensure less than 5% calls  are abandoned.
2. b)  Ensure requests or investigations are completed appropriately and faxed       out to other channels/departments within the same day.
3. c)Ensure First Call Resolution is above 80%.
4. d)Ensure superb follow-up and fulfill promises made to our customers.
5. e)Ensure compliance with Group Policy and Standards, local laws and               regulations and controls and procedures of the Bank.
6. f)Always ensure to take 100% ownership of every situation with a customer
7. g)   Meet the required targets as follows as per Score card requirements

Service

Deliver World Class one-stop customer service via phone:

1. a)   Handling service & sales inquiries.
2. b)   Strengthen customer service capabilities by adhering to required                         standards:  Identify Bank, identify self, address customers by name;                     provide prompt, accurate and courteous service and accurate records.
3. c)Service recovery – turn a complaint/unhappy customer into a loyal                       satisfied customer with professional and empathetic service recovery.
4. d)   Timely stop/warming of cards and stop cheques as per customer requests
5. e)   Ensure accurate update of cards and cheque books on the necessary                 systems
6. f)     Provide Alternate Deliver Channels support on Mobile Banking, Online               Banking and e-Statement requests

Key Competencies

• Communication Skills
• Analytical skills
• Problem solving skills
• Ability to multi-task
• Negotiation skills
•    Ability to handle difficult clients

Qualifications

• Minimum Degree from a recognized University
•   At least one year experience in a busy service environment.

The post Standard Chartered Bank Job Vacancy : Client Centre Executive – Service appeared first on Jobs in Kenya - https://jobwebkenya.com/.

The post Standard Chartered Bank Job Vacancy : Client Centre Executive – Service is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/

Standard Chartered Bank Job Vacancy : Financial Reporting Manager

The role is responsible for delivery of IFRS Reporting packs to the Group by maintaining highest standards of quality, reliability, accuracy within the agreed timelines. The position will oversee technical accounting research related to new and proposed accounting standards.

He/She also supports and assists with the implementation, maintenance and review of internal controls and corporate policies and procedures.

The candidate is also expected to proactively drive improvement initiatives to continuously enhance the global process, whilst maintaining the highest levels of governance and controls

Close To Report (CTR) team primarily covers Group Statutory Reporting (IFRS reporting), Balance Sheet Reporting (Assets and Liabilities Committee also known as ALCO) and specific daily financial reports production for countries. The team is focused on streamlining its processes with an objective to achieve a faster close.

Financial Reporting Manager Job Responsibilities

Financial Reporting

• Maintain financial reporting integrity and review all data included in the financial reports for accuracy and completeness
• Perform trial balance and general ledger reviews to confirm appropriate accounting and statement in books based on the above lists
• Engage with Country Finance team for data reviews and confirmation on posting journals for appropriate rectification and adjustments to ledger data
• Engage with IFRS reporting team to ensure that reporting actions based on past-quarters’ group queries have been completed and do not recur
• Perform quarterly analysis of movements in balances, variance and identify business reasons
• Working closely with stakeholders across Country finance, Business finance and Group Finance teams and manage expectations
• Perform business review of IFRS schedules – profit and loss, balance sheet and off-balance sheet – to confirm expected results are reported in the schedules
• Complying with all governance requirements – Process metrics review, Service review calls, BCP.
• Coordinate with internal and external auditors to provide timely information and support when required
• Actively participate in solution design and delivery for new developments such as IFRS 9 implementation
• Implement an effective governance process to sustain process standardization and automation
• Identify unique needs of country and group teams; build a robust service delivery model that does not disrupt the process organization
• Engage and collaborate with Country and Group teams for process, knowledge and change management
• Contribute effectively as GFS Africa initiatives as necessary

Operational Risk

• Proactively communicate with the FORM through the line manager on operational risk management issues as they arise. Escalate significant events to FORM as appropriate
• Coordinate and consolidate operational risk and loss reporting of the unit for the reporting to the FORM. Ensure data accuracy and completeness
• Undertake and/or coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings or breaches to FORM.
• Assist line manager and FORM in the implementation of OR framework or other relevant OR initiatives
• Ensure that all processes and procedures within the unit are properly documented and continuously updated in DOIs and Process flows ties

Qualifications for the Financial Reporting Manager Job

• Qualified Accountant is a must – CA, CPA or CIMA (UK)
• University degree preferably in Business or Accounting. MBA will be an added advantage
• 5 – 7 years post qualification relevant work experience in a Financial Reporting role preferably in a Financial services industry with specific experience in performing analytical reviews of legal entity/statutory reporting (schedules and data) with business in focus

Skills – Functional

• Advanced knowledge of IFRS reporting standards and practices
• Extensive working experience in different financial and accounting systems

Skills – Behavioural

• Excellent attention to detail
• Strong analytical and problem solving skills
• Excellent network building and strong interpersonal skills to work with people from diverse culture and background
• Demonstrates intellectual curiosity of how people, process and systems can perform better
• Demonstrates integrity and professionalism, with the intent to do the right thing at all times
• Ability to multitask and prioritize diverse tasks.
• People management exposure in leading and managing small/mid-sized teams.
• Excellent project managerial skills and ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects required.
• Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Proven ability to perform under pressure and stress and to adjust plans to meet changing needs and requirements.

The post Standard Chartered Bank Job Vacancy : Financial Reporting Manager appeared first on Jobs in Kenya - https://jobwebkenya.com/.

The post Standard Chartered Bank Job Vacancy : Financial Reporting Manager is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/

Kenya Tea Development Agency Job Vacancy : Senior Factory Mechanic

Reporting to the Factory Unit Manager – the successful candidate will be responsible for: –

Senior Factory Mechanic Job Responsibilities

• Maintaining a comprehensive preventive maintenance schedule for the entire factory;
• Allocating duties and supervising machinery maintenance team;
• Diagnosing faults and ensuring timely repairs of the factory machinery and equipment;
• Requisitioning and verifying of quality spares ordered for machinery and equipment maintenance;
• Writing technical reports on plant and equipment maintenance;
• Carrying out timely and scheduled statutory maintenance and repairs of both steam boilers and diesel generators;
• Observing and complying with environmental, health and safety measures and regulations
• Performing any other duty as may be assigned.

Qualifications for the Senior Factory Mechanic Job

• ‘O’ level Division II or KCSE “C” plain;
• Diploma in Mechanical Engineering (Plant Option) or Mechanical Engineering Technician 111 Certificate;
• A certificate of good conduct;
• At least five (5) years experience gained in a manufacturing environment, preferably in the tea industry;
• Computer literate.

The post Kenya Tea Development Agency Job Vacancy : Senior Factory Mechanic appeared first on Jobs in Kenya - https://jobwebkenya.com/.

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CBA Bank Job Vacancy : Retail Manager

Department: Personal Banking

Reports To: Regional Retail Manager

Job Purpose

The purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement service delivery excellence.

Retail Manager Job Responsibilities

• Business planning and growth (deposits and lending) as well as customer growth and retention (40%).
• Branch Profitability and cost management (20%)
• Overall Quality of Customer experience in the branch (20%)
• Minimization of exposures to and impact of operational risks inherent in branch service delivery. Branch structure and application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilization and cost containment ((10%)
• Leadership which translates into conducive work environment and employee satisfaction at the branch (10%)

Competences

• Leadership to nurture and sustain employee satisfaction; and to manage changes
• Performance Management to optimize employee productivity
• Selling skills to grow customer numbers and customer product uptake
• Relationship Management – managing client relationship so as to ensure value add to the customer and increase in the Bank’s wallet share
• Operational Risk Management skills to minimize exposures to and impact of operational risks inherent in branch service delivery
• Organization development to effectively structure the Branch Banking functions for optimal performance
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Ability of effectively plan and monitor the branch performance using defined system and processes • Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.

Requirements for the Retail Manager Job

• University Degree – Upper second or GPA 3.0.
• Proficiency in computer use including MS Office tools and banking systems
• At least 7 years banking experience four (4) of which must be in a branch management role; at least two (2) within a branch operations role and at least two (2) within business development.

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Duma Works Job Vacancy : Sales Executives

Duma Works is recruiting a Sales Executive for a leading outdoor advertising firm in Nairobi. 

Job brief

We are looking for a high-performing Sales Executive to help our client meet customer acquisition and revenue growth targets by keeping the company competitive and innovative. You will be responsible for maximizing the sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Executive Job Responsibilities

• Achieve growth and hit sales targets by acquiring clients and servicing existing ones.
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements for the Sales Executive Job

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

The post Duma Works Job Vacancy : Sales Executives appeared first on Jobs in Kenya - https://jobwebkenya.com/.

The post Duma Works Job Vacancy : Sales Executives is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/