Knowledge Management Specialist at Amref Kenya

Amref Health Africa in Kenya is the country programme office of Amref Health Africa, Africa’s largest International Health NGO. This is the largest and oldest country programme in Africa with an average annual budget of USD 40million. We have 19 innovative products and project models that have successfully been implemented and transformed 5.4 million lives.

Under the leadership of the Program Manager, the Knowledge Management Specialist will provide strategic management of SPARC’s Knowledge Management and Learning programmatic pillar to ensure the work plan is coherently implemented and SPARC achieves its mission of becoming the “go-to” resource center for strategic purchasing in sub-Saharan Africa. The Knowledge Management Specialist will use traditional and digital learning approaches to develop and implement innovative, creative, and effective ways to capture and share the coaching and mentoring approach and technical knowledge in the area of strategic purchasing for UHC and compile and leverage good practices to improve the effectiveness of strategic health purchasing in sub-Saharan Africa. S/he will be responsible for a wide variety of activities related to identifying, managing, packaging, and disseminating key information to advance the technical practice and provide practitioners with the tools needed to advance strategic purchasing within their health systems.

Requirements

SPARC is a small team with an ambitious work plan and works in a fast-paced, results-driven environment. The ideal candidate is highly-motivated, a fast learner, resourceful, flexible, independent, energetic, with excellent communications skills, cultural sensitivity and experience working with senior leaders.

Minimum Education

Advanced degree in public health, communication, management information systems, knowledge management, organizational learning, education, or a related discipline.

Experience

At least 5 years of knowledge management, organizational/project learning.

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Global Access Programme Coordinator, Kenya at Roche Kenya

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.

Roche in Nairobi, Kenya is seeking a GAP Coordinator to to plan, implement and manage the Roche GAP (Global Access Programme) Expanded programme in alignment with their stakeholders in the region.

Key Responsibilities

1. Programme Planning and Implementation
2. Reporting & Forecasting
3. Partner Engagement and Management

You, as an ideal candidate, will have the following skills, experience and education:

• Develop the Roche GAP Expanded program (HIV, HBV, HCV, HPV, MDTB) plan by understanding all the needs of the stakeholders, drafting the plan and securing approval.
• Develop the GAP Expanded program plans by gathering input from partners, understanding Roche expectations and targets, allocating dates against targets, drafting program plan and receiving approval annually by deadline.
• Review and manage the progress against the program plan by receiving feedback from partners, evaluating against targets, understanding challenges and amending plans in line with approved actions and standards as scheduled.
• Manage and optimize company resource utilization by evaluating and coordinating that Roche resources are secured, training partners so that consumables are utilized correctly and tracking and monitoring utilization against KPI’s and addressing discrepancies at all times.
• Draft and submit reports on defined GAP reporting parameters by gathering and analyzing data; and compiling report with recommendations as agreed.
• Quantify and submit forecasts for Roche GAP reagents by receiving data, evaluating input factors, evaluating quotations and drafting forecasts by deadline as required.
• Report on instrument uptime and functionality by engaging with end users and receiving field engineer reports, collating and reporting as per KPI’s and with recommendations by deadline and as agreed.
• Quality manage program implementation by defining quality standards (KPI’s), measuring, identifying and addressing issues, improving workflow, improving TAT and implementing solutions as required and agreed.
• Coordinate and conduct stakeholder meetings by ensuring target audience attendance, drafting agenda’s, coordinating that minutes and actions are captured, agreed on and timelines are allocated to all resolutions at all times and as required and scheduled.
• Conduct partner training by identifying training needs, scheduling training, coordinating attendance, facilitating training and evaluating training integration as required.
• Address partner issues and non-performance by identifying concern or non-delivery, identify cause, engage with partner and develop plan to address, manage implementation of plan and measure impact as agreed and defined.
• Enhance the Roche market position by identifying and implementing opportunities, building mutually respectful and beneficial relationships with partners and implementing opportunities as and when required.
• Build partner capability to utilize Roche instruments by providing technical support and assistance, drafting SOP’s and Job Aids, Sharing with partners and measuring instrumentation utilization improvement as required.

Required Qualification: Degree in relevant Science based field (medical or laboratory sciences or similar)

Required Experience: At least 3-5 years’ experience in the field. At least 2 years practical laboratory experience is ideal with at least 1 year in a similar role in a similar environment as Roche.

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Application Specialist – Kenya at Roche Kenya

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.

Roche in Nairobi, Kenya is seeking a Field Application Specialist for Diagnostics to provide relevant application specialist technical and scientific expertise to enable the provision of operational support to the relevant market / customers within the assigned geographical region.

Key Responsibilities

Installation

• Evaluate the laboratory environment and installation requirements by engaging with project manager and developing installation plan / requirements list by deadline in conjunction with external business partners.
• Prepare instruments by complying with instrumentation set-up requirements, preparing reagents and consumables and loading and preparing software as per the product line specifications according to standards and by deadline.
• Validate system and its applications by conducting quality checks, testing functioning and resolving any issues.
• Set up system and application protocols by designing, loading and testing by deadline.
• Provide handover support and training by conducting training by the deadline and providing onsite support as per the contract and for the agreed period of time to customers and external business partners.
• Receive and quality check instruments and reagents on arrival by verifying against packaging / order list, coordinate distribution to sites, inspect on arrival at site and address and resolve issues as required and as defined.

Technical / Application Support

• Provide customer support and assistance by understanding customer issue, evaluating cause, providing solutions (telephonic and on site as relevant) and resolving within deadline / SLA.
• Provide technical / application / product advice and guidance to sales by receiving request from sales, understanding customer specification, providing expertise and advice and making recommendations as required.
• Resolve/take accountability for cases by receiving case, contacting client, providing telephonic support (if possible) and coordinating resolution of case within SLA/deadline.
• Provide technical support on site by coordinating appointment to resolve case with key contact at customer, organizing required reagents, consumables and quality control materials and providing support within deadline / SLA.
• Coordinate resolution of escalated technical cases by identifying issues that require escalation, referring to appropriate escalation process, providing feedback to customers, internal sales and line manager, following up until resolved and closing case within customer expectations.
• Follow-up with customers after cases are closed by contacting clients via telephone or email, verifying case is fully resolved, reopen/open cases if the issue is reoccurring and resolve within deadline.
• Proactively provide technical support to customers by receiving adhoc customer support requests while on site, after hours etc. by receiving request for support from customer, logging case on system, providing technical support and closing case or distributing case correctly immediately.

Customer Service

• Maintain a customer centric approach with all customer engagements by aligning with the Roche values,  maintaining professionalism, providing quality technical support and advice and delivering according to their expectations and SLA at all times.
• Proactively resolve customer issues by conducting courtesy visits, identifying potential issues and resolving and taking preventative action at all times.

Administration

• Provide customers with all case relevant documentation by completing case reporting, collating documentation and issuing (email/print and issue) to the customer within deadline.
• Complete expense reporting by complying with the T&E policy and system requirements monthly and as required.
• Maintain an up to date and accurate planning board and team planner by capturing daily and long term planned activities according to standards and by daily deadline.
• Maintain technical compliance standards by completing e-learning modules or training and achieving required compliance standards as required and within deadline.

Customer Training

• Train customers by identifying needs, developing customized training materials, conducting training and assessing understanding as required.
• Coordinate training by organizing training venue, organizing logistics and coordinating room set-up and requirements in line with the training design as required.
• Conduct training administration by completing required documentation and reports, uploading registers and assessments and submitting by deadline.
• Coordinate and facilitate customer workshops by receiving brief, developing workshop, implementing and reviewing as required.

You, as an ideal candidate, will have the following skills, experience and education:

• Qualifications: A diploma or degree in Medical Sciences or equivalent.
• Experience: At least 2 years’ experience in laboratory practices. Candidates in Senior positions in the laboratory or with Application Specialist experience in a similar environment have a distinct advantage.

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Account Manager – Kenya Public Sector at Cisco

Cisco Systems, Inc. is an American multinational corporation technology company headquartered in San Jose, California, that designs, manufactures and sells networking equipment worldwide. It is the largest networking company in the world.

What You’ll Do

The vision of the Public Sector organization is to help Governments protect, serve, and educate citizens at the National, State, and Local level. You will partner with a talented Systems Engineer, who shares the same passion for driving success for the Public Sector. You’ll play a pivotal role in the sales process and position a large portfolio of technology products and services. You’ll help advance Public Sector Sales and make our customers lives better and easier by effectively selling across all levels and you will deliver large strategic wins using a go-to-market sales model driving business-relevant/customer value selling, expertise working with a diverse partner base, and a consistent track record of exceeding goals.

• You will drive sales achievement focusing on account and resource planning and allocation to drive sales attainment numbers.
• You will accurately forecast your monthly, quarterly, and annual revenue streams; driving growth.
• Financial Acumen & Performance – Analyzing your customer’s financials to understand their needs. Assessing consumption models needs per customer. Driving business planning and goal attainment.

Who You’ll Work With

One Winning Team Engagement – Effectively facilitating joint initiatives with cross-functional teams (Technology Specialists, Customer Experience team, Capital, Partners, etc.) and strategically engaging cross-functional resources to achieve their goals and hit their numbers. Customer Relationships and Leading Innovation – Building strong customer relationships inside and outside of IT that challenge them to see their business differently. Building Winning Capability within Cisco – Focusing on collaboration and contributing to the long term success of Kenya Public Sector and Cisco through the sharing of standard methodologies and becoming engaged in mentorship activities. Consistently striving to improve and reinvent yourself.

Who You Are

You are a self-starter that will build executive relationships, articulate Cisco’s product and business strategies, create demand, and close deals. You’ve successfully worked with complex technical solutions including calling on key decision-makers and all other technical and business influencers. You have the ability to negotiate solutions and resolve issues with peers, partners, and customers employing a Win/Win philosophy. You have a keen ability to position turnkey solutions and articulate primary vendor strategies to senior customer Executives. You will have validated experience in processes for successful account management including forecasting, quota over achievement, sales presentations, short-term, mid-term, and long-term opportunity management.

The key performance traits for this role include

• Go to Market Sales Model- Driving Business Relevant /Customer Value Selling (engaging line of business and gaining sponsorship inside & outside of IT), Strategic Account Planning, Business Disciplines, and joint go-to-market sales strategies while ensuring alignment of senior leadership priorities
• Driving Sales Achievement – Focusing on account and resource planning and allocation to drive sales attainment numbers. Accurately forecasting your monthly, quarterly, and annual revenue streams; driving profitable growth.
• Financial Acumen & Performance – Analyzing your customer’s financials/budgets to understand their pain points and defined value. Assessing consumption models needs per customer. Driving business planning and goal attainment.
• One Winning Team Engagement – Effectively facilitating joint initiatives with cross-functional teams (Technology Specialists, Customer Experience team, Capital, Partners, etc.) and strategically engaging cross-functional resources to achieve their sales goals.
• Superior Customer Relationships and Leading Innovation – Building strong customer relationships inside and outside of IT that challenge them to see their mandate differentl.
• Building Winning Capability within Cisco – Focusing on collaboratively contributing to the long-term success of Public Sector customers and Cisco through the sharing of best practices and becoming engaged in partnership activities. Consistently striving to improve and reinvent yourself.
• Aptitude for aligning Cisco Solutions to Public sector-based initiatives.

Our Minimum Requirements For This Role

• Your experience selling in areas such as data center, networking, and/or unified collaboration.
• You’re an excellent communicator with expertise in building/leading large sales teams
• You are a Self-starter with the ability to build executive relationships, articulate Cisco’s product and business strategies, respectful negotiator, create demand, and a strong closer
• Demonstrated knowledge of working with complex technical solutions including calling on key decision-makers and all other technical and business influencers.
• You have a BA degree (MBA preferred) or 7+ years of account management experience
• Forward-thinking presentation skill

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Account Manager at Kantar

Kantar is one of the world’s leading data, insight and consultancy companies. Working together across the whole spectrum of research and consulting disciplines, its specialist brands, employing 30,000 people, provide inspirational insights and business strategies for clients in 100 countries. Kantar is part of WPP and its services are employed by over half of the Fortune Top 500 companies.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply…

Job Details

A senior role in the Consumer team focusing on ad hoc quantitative studies and the following:

• Client management and development
• New Business Development with targets for sales and revenue
• First point of contact for the client on a project
• Run projects with minimal senior supervision
• Line management responsibility and some involvement in departmental management, including being a representative/ advocate for the department
• Responsibility for growth tool implementation

Key Outcomes

Development of Client relationships:

• Maintain and nurture client relationships
• Develop new business from existing clients
• Good understanding of client business and market
• Manage and promote delivery to client expectations

Financial management:

• Accountable for managing projects and team to drive positive GM and profit
• Pricing for success and profit
• Works with internal and external clients to identify cost effective solutions
• Targets for sales and revenue

Proposal process:

• Accountable for creation and integrity of proposal and pitch
• Responsible for turning complex research approaches into workable & profitable solutions

Project management / Fieldwork:

• Suggest process improvements to suppliers and team
• Drive integration of team members to deliver excellence
• Clarify and manage roles and budget within project team
• Oversee change to meet business and client needs
• Manage the creation & review of materials to meet client needs
• Manage multiple projects simultaneously with minimal supervision

Analysis/reporting:

• Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need

Analyse data patterns in detail to understand significance and identify appropriate action (Quality Assurance)

Leadership, team and people management:

• Attend weekly inter-departmental sales meeting
• Manage and assist team in developing account strategy
• Seek opportunities to share learning and coach/mentor team
• Ensure direct reports have objectives & development plans to support team goals and company strategy
• Assist in recruitment and development of staff in line with team and company needs

Communication:

• Actively listen and communicate openly with clients and internal teams
• Clearly and persuasively communicate complex issues, internally and externally
• Clearly and accurately write reports, presentations and proposal documents
• Deliver presentations to senior clients

Client target:

• Manage projects & team to contribute towards achievement of financial targets.

Client contact:

• Client relationship development
• Key client contact on standard projects

Team contact:

• Co-ordinate management of resource
• Responsible for performance management of direct reports
• Involved in recruitment of team members

Supplier contact:

• Manage key supplier relationships

Learning & Development:

• Implement a learning culture through sharing skills and coaching
• Personal focus on people management and client relationship development skills

CAPABILITIES  

• Bachelor’s Degree, preferably in Market Research, Marketing, Statistics, Economics, Business or a related field
• Brand Guidance, Brand Strategy and CX experience
• Confident analysis and presentation skills
• Ability to advise the client and solve problems
• Negotiation skills
• Strong proposal and presentation writing skills
• Knowledge of corporate financials
• Knowledge of core Kantar products
• Excellent project management skills
• Strong coaching and people development skills
• Empowers others by instilling a sense of ownership
• Leads by example
• Promotes team spirit

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Contract Data Analyst at Wikimedia Foundation

The Wikimedia Foundation is the nonprofit that hosts Wikipedia and our other free knowledge projects. We want to make it easier for everyone to share what they know. To do this, we keep Wikipedia and Wikimedia sites fast, reliable, and available to all. We protect the values and policies that allow free knowledge to thrive. We build new features and tools to make it easy to read, edit, and share from the Wikimedia sites. Above all, we support the communities of volunteers around the world who edit, improve, and add knowledge across Wikimedia projects.
Summary

The Wikimedia Foundation is looking for a Wikidata Query Service Data Analyst Consultant to join our team, reporting to the Senior Program Manager, Structured Data.  As the Wikidata Query Service Data Analyst Consultant, you will be responsible for helping to define a strategy for how we can use our data to better understand how to scale the Wikidata Query Service (WDQS) and better support our use cases. In this role, you will work to categorize the queries currently made in the service based on use case constraints, so that we can prioritize the development of alternative solutions and scaling improvements. This work will involve SPARQL/RDF query analysis. Work in this area will include things like:

• Programmatically categorize WDQS queries by potential alternative solution.
• Analyse a small sample of the most often used query patterns on WDQS.
• Analyze WDQS traffic patterns.

You are responsible for:

• Analyzing SPARQL/RDF queries made in WDQS to answer questions like:
  • What queries require up to date data?
  • What queries require low latency?
  • Which queries are complex in terms of inference, and which are expensive because they’re wrongly formulated?
  • Graph structure questions, such as are there performant subgraphs that can be split out, and if so, what parts of Wikidata would make sense to split?
• Advising the team on additional strategies for examining the available data, including how to relate queries to the underlying data.
• Using data to uncover ways in which we can better scale WDQS and/or provide alternative solutions.
• Using experimental and quantitative research methods to provide impactful, accessible, and ethical data and insights.
• Build data visualizations, reports, and dashboards and guide stakeholders in how to interpret the data.

Skills and Experience:

• 3+ years experience using analytics tools and infrastructure to extract patterns from large and complex datasets.
• Proven track record of analyzing complex processes and advising on strategy.
• Ability to communicate technical concepts clearly and effectively, both written and orally, to stakeholders with diverse backgrounds and areas of expertise.
• Experience with processing SPARQL/RDF queries, both manually and using tools like parsers, algebras, and abstract representation.
• The analysis will be conducted on our analytics cluster, with the tools provided by the Wikimedia Foundation. This requires working knowledge of Spark and Hadoop.

Qualities that are important to us:

• Flexible and open to new ideas.
• Comfortable working in a highly collaborative, consensus-oriented environment.

Additionally, we’d love it if you have:

• Direct experience working with the Wikidata Query Service.
• Understanding of the free culture, free software, or online rights movements.
• Technical understanding of graph database query engines and their tradeoffs.

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Business Analyst at Heritage Insurance

At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. We are also rated AA- by Global Rating Company (GRC), for amongst other reasons, our high claims paying ability. This is one of the highest international ratings awarded to a Kenyan insurer.

Job Summary  

The job holder will be responsible for analysing business trends and making appropriate recommendations that will positively impact operational effectiveness.

Key Responsibilities

Bridge the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

• Business analysis, design and specification of system enhancements and requirements as a result of product changes or other major business initiatives.
• Oversee design, requirement definition and testing and ensure accuracy of outputs.
• Identifying and then prioritizing technical and functional requirements
• Monitor trend analysis and business practices to provide regular reports on any operational control matters to senior and executive management
• Maintain specialist knowledge of products, business, process and system rules and application.
• Maintenance of the relationship model and integrity of interfacing systems.
• Ensure adequate financial audit and control aspects of application systems
• Plan, organise coordinate business process reengineering/improvement projects and/or management reviews in the organisation
• Consult with departments to determine the business needs, functional and technical requirements for translation into strategic initiatives
• Qualifications    Bachelor’s degree in Business Management, Information Technology, Economics, Banking, Strategic Management or related field
• A Masters’ degree in Business Administration or Information Technology will be an added advantage.
• Certified Business analyst
• Certified Project Manager – PMP or Prince2 will be an added advantage
• Experience    4 years’ experience in business analyst role and strategic analysis implementation and review
• Experience in the financial services sector will be an added advantage
• Experience in the rollout of large and complex IT implementations
• Experience in IT (Software development, Network & Systems administration) will be an added advantage

Competencies

• Business analysis planning and monitoring
• Solution assessment and validation
• Requirements management and communication
• Requirements analysis
• Elicitation
• Application of agile practices, principles and lean thinking.
• Dynamic product backlog management & writing user stories

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