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Job Ref: IRC2827
Full time
Nairobi – Kenya
The Position: Reporting to the Senior Manager, Channels Support, the job holder will be responsible for ensuring that all digital channel systems that are deployed in the bank are properly managed and supported to provide high availability and exceptional customer experience on 24/7 hour basis.
These include Mobile Banking, Internet Banking, Agency Banking, Digital Payment Services, and remittance solutions.
Key Responsibilities:
- Provide technical support for existing mobile and internet banking systems.
- Customer support through issue tracking and resolution within agreed TAT.
- System monitoring to ensure both maximum uptime for systems and transactional integrity.
- Routine system administration and management.
- Compliance to Change management processes and procedures.
- Perform system health checks.
- Involvement in BCM Activities.
- Provide user support, perform system backups and restore.
- Trouble shooting and resolution of identified incidents/problems.
- Proactive monitoring and attendance to anticipated service disrupters.
- Recommend service enhancements geared towards efficient and effective service provision.
- Engagement with partners to resolve service disruption incidents
The Person:
For the above position, the successful applicant have the following minimum requirements:
- A Bachelor’s degree in IT related field.
- Professional IT qualifications in one or more of the following: ITIL, Linux, Prince2, programming, DB Administration
- A minimum of 4 years’ experience in a relevant IT field; including at least 3 years’ experience in support of Mobile, Internet and agency banking technologies.
- Knowledge of IT Banking Systems Implementation & Capabilities
- Knowledge of Database management systems , solutions and administration
- Knowledge of networking technologies and solutions will be an added advantage
The above positions are demanding roles for which the Bank will provide a competitive remuneration package to the successful candidates.
The post KCB Group Job Vacancy : Digital Channels Support Manager appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post KCB Group Job Vacancy : Digital Channels Support Manager is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
