Our client, a well-established Family Owned Retail business in Building and Construction is looking to recruit a Dispatch Supervisor.
The successful candidate MUST be required to handle services order, direct drivers, resolve service issues and resolve any new problem that may arise.
He/she would be required to be outgoing, well-presentable and articulate. The position will require the individual to work Monday to Saturday full day from 8:00 a.m. to 4:00 p.m.
Dispatch Supervisor Job Responsibilities
- Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups).
- Ensure route completion via the driver check-in process.
- Report driver performance issues or concerns to appropriate management for resolution.
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day.
- Ensures same-day service on missed pick-ups by coordinating Driver movement in the field.
- Records and documents information from Drivers and distributes to appropriate departments.
- Communicates with maintenance shop personnel regarding emergency “road services”.
- Provide backup supervisory support for Route Supervisors.
- Verify accuracy of documents and make changes or corrections as necessary.
Qualifications for the Dispatch Supervisor Job
- Must have a minimum of diploma in Logistics & Supply.
- Must have demonstrated a minimum of 2 years experiences.
- Must be willing to work Monday to Saturday full day.
- Must have a minimum of 2 years working with direct reports.
- Candidates with experiences working in the Retail environment will have an added advantage.
- Must naturally be outgoing and willing to work with people from different background.
- Ability to multi-task and work under pressure while meeting strict deadlines.
- Ability to work independently and problem solve.
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