- Company: World Vision
- Location: Nairobi, Nairobi County, Kenya
- State: Nairobi
- Job type: Internship
- Job category: IT/Telecom Jobs in Kenya
The function of the position of IT (office support) is specifically for the provision of efficient IT and telecommunication solutions on a day-to-day basis to users based both in Nairobi & Field (Somalia) office.
The World Vision Somalia I.T unit is seeking for an Intern highly motivated to fill the position mentioned above to be based in Nairobi for 6 months.
ICT Internship Responsibilities
- Operate an IT helpdesk for rendering prompt, professional and friendly assistance to users who report different ICT incidences and problems. To provide first-level IT Help-Desk Services to users both in Nairobi and field.
- Provide first level hardware diagnosis and co-ordinate the operational aspects of hardware maintenance and servicing of all computer equipment.
- Install, maintain and upgrade computer equipment, software and peripherals in accordance with World Vision standards. This task includes ensuring that all computer software and antivirus applications are up-to-date.
- Assist in development of necessary in-house capacities for the efficient use of IT and telecommunication resources.
- Liaise with information Systems team on the management and implementation of ICT Projects at the field offices.
- Provide technical support to workshops and meetings onsite and off-site including preparation, installation and operation of equipment.
- Maintain inventory for all IT and Telecom equipment and provide regular updates to the ICT officer Customer Support.
- To offer basic IT support services to Field-users, while undertaking administrative tasks related to Field ICT.
- To provide in conjunction with the Field ICT Specialist installation, configuration, servicing and maintenance of IT equipment and training of field National Staff
- To maintain the IT Assets and Consumables databases for both Nairobi and Field. Maintain the IT database; update the database whenever there is a change
- Provide first-level IT support services: troubleshooting and resolving end-users IT issues
- Participate in undertaking quarterly inventorying of Field IT equipment
- Regular Servicing and maintenance of ICT equipment, which will include: cleaning and blowing dust; anti-virus update and scanning
- Training National staff on computer basics and applications
- Ensuring that only authorized people can access the office network facilities
Qualifications for the ICT Internship
- University degree in computer Science, or equivalent plus Microsoft MCSE and / or Cisco CCNA Certification.
- Microsoft MCSE or Cisco CCNA qualification
- Technical qualification in IT or related discipline
How to Apply
Apply here for the ICT Internships