Duma Works is recruiting a Branch Manager for our client; a social enterprise focused on improving livelihoods for the African rural communities.
About the role: As Branch Manager, you will have responsibility over our growing team, portfolio, and product range.
You will directly manage 7-12 credit and marketing officers, ensure a strong portfolio of 500-1,000 asset leases, and work directly with the Operations Director and CEO on high level strategy and portfolio growth.
You will work out of the company’s HQ, located in Gulu, Uganda.
Responsibilities
Team and portfolio management (70%):
- Evaluate credit worthiness and risk during group, client, and loan approval processes.
- Pull and analyse portfolio reports to evaluate client and Loan Officer performance.
- Supervise and train a growing team of field personnel (consisting of Loan Officers, Relationship Officer, Operations Associate, and Fellows).
- Continually evaluate team to see where to invest in developing staff and fill gaps with internal and external trainings.
- Create and manage team and individual targets on a continuous basis.
- Travel regularly to the field to monitor activities, manage team, and meet with customers.
Strategy and Product Development (15%):
- Work with Operations Director to set and manage quarterly goals to match annual priorities.
- Assist in designing and executing on new products to add to the portfolio.
- Create and adjust staffing plans for pilot periods of new product testing.
Customer Relations (15%):
- Analyse company customer relations and how to improve service for current and new customers.
- Brainstorm and draft procedures for customer engagement, among both active and inactive customers.
Who we are looking for:
- You have at least five to seven years working in credit.
- Your credit experience should fall within two out of the three buckets: rural customers, farmer finance, or microfinance.
- You have at least two years of direct management experience, including hiring and overseeing performance management over time.
- You have a degree from a recognized university in finance, business or a related field.
- You are willing and eager to work non-traditional business hours to ensure targets are met.
- You have a strong familiarity with loan databases.
- You either speak Acholi or are willing to quickly learn.
You have the cultural fit to work with the team if:
- You are fast-paced and efficient
- You are hungry to learn, surpass targets, and move fast up in your career
- You are able to quickly adapt when plans change
- You embody our values of integrity, boldness, humility, hunger, accessibility, and solution oriented.
- You are able to work with a diverse and global team.
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