Our client, a worldwide leading manufacturer of high-tech pumps and pump systems is seeking to recruit an Application Engineer
Job Functions: Electrical Engineering,Engineering,Technical
Industries: Engineering,Manufacturing
Application Engineer Job Responsibilities
- Responds to customer inquiries related to product pricing, and deliveries.
- Assist in selecting the correct product to best meet the customer’s needs.
- Provides product documentation and information to support external customers.
- Guides customers to the appropriate direct distribution customer.
- Provides first line technical support for pump applications.
- Route requests and unresolved issues to the designated area.
- Provide after sales parts support for domestic customers for all products.
- Assist customers with responsible installation of products.
- Responsible for interdepartmental correspondence communicating customers’ concerns.
- Documents all customer interactions and complaints.
- Required to meet or exceed Customer Support Centre quality assurance standards on a consistent basis.
- Managing the Project Tracking List with the assistance of sales organisation.
- Completion of Tender Documents and Quotations.
- Monitoring Accurate processing of orders.
- Assisting with stock take.
Requirements for the Application Engineer Job
- Bachelor of Science in Mechanical/Electrical Engineering.
- 3-5 years as product manager /application engineer
- Technical support experience is preferable.
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