Job Group ‘H’
Customer Relations Officer Job Responsibilities
- Answering queries from the press or other media representatives
- Writing press releases and news reports about the work of the department
- Developing media contacts
- Monitoring media coverage
- Preparing media evaluation reports
- Attending press conferences and media interviews
- Distributing press releases
- Attending public committee meetings as a representative of the department
- Informing members of the public (as well as the press) about events and initiatives
- Keeping up to date with all issues that affect the department
- Accompanying staff on field visits
- Organize media events and promotional activities in conjunction with other staff
- Any other relevant duty and responsibility within the County Health Department
Qualifications for the Customer Relations Officer Job
- Must be a Kenyan citizen Must have a diploma in Public/Media Relations
- Excellent communication skills both written and oral
- An excellent working knowledge of IT and all applications relating to communications
- Strong organizational skills
- An efficient working manner
- The ability to write press releases and news reports
- The ability to manage a heavy workload
- An excellent knowledge of the national and regional media
- The ability to work well under pressure
- The ability to work to tight deadlines
- The ability to work well as a team
- The ability to work using own initiative
- Creativity
- Close to attention detail
- The ability to cope with criticism
- A friendly, approachable and confident manner
- A flexible and committed approach to the job
- Experience of dealing with the public in a busy working environment is useful for the job, particularly work which involves networking and developing contacts.
- It is necessary to be able to demonstrate a strong interest in the media and a good knowledge of press contacts.
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