Reservations Manager Job Responsibilities
- Having knowledge of Opera & entire Reservation Procedure according to International Hotel manual system
- Allocate daily tasks to Reservations staff
- Review reservation booked daily and Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.
- Review arrival report daily.
- Responsible for preparation of occupancy forecast.
- Responsible for training staff.
- Responsible for implementation of policies and procedures.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
- Liase with Sales Department in regards to occupancy, Rates Reservation’s Analysis.
- Identify Top Producing Accounts ensure proper recognition by Reservation staff.
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
- Responsible for various Production reports and supply to each department concerned.
- Monitoring Telephone Manner and general performance of reservations staff daily.
- Ensure special handling of repeats guest and very VIP guest.
- Observes and ensures that proper telephone manners are maintained at all times
- Monitors and coordinates group reservations activity with the Sales Department and Finance department
- Follows up tentative bookings and update reservation status
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
- Review room blocking for Long Stay. Suites and special group request.
- Supervising of Group Reservations.
- Maintain cordial relations with commercial clients.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
- Responsible for work schedule
- Responsible for maintaining a Neat and Orderly position at all times.In general, perform any other duties might require
Qualifications for the Reservations Manager
- Minimum 3 years’ experience as Reservation supervisor or Asst. Manager on a reputed hotel.
- Graduate from an accredited college or university in an appropriate curriculum
- Considerable experience related to this class of work including some supervisory experience
- Experience in handling multiple Units is a must
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