Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
To ensure that Import Letters of Credit and Documents are well scrutinized, captured, processed and released accurately within the required time periods with minimum risk and cost to the Bank, thereby providing a high standard of professionalism and customer service.
Key Responsibilities/Accountabilities
Providing Excellent customer service
Following up and contacting clients- Customer Care Centre (CCC) and CIB Client Services in a timely and need basis.
Processing transactions accurately within turnaround times
Assessment of customer needs, so as to provide effective solutions to customer queries and problems.
Educating/ updating customers continuously regarding the ITC products and services as and when required.
Ensuring excellent telephone standards are adhered to at all times.
Representing the customer’s needs to an internal third party in the best way possible.
Transaction Processing and Minimizing Risk.
Meeting agreed turnaround times on trade products.
Ensuring 100% product knowledge.
Ensuring that Import Letters of Credit and Documents are captured accurately.
Following of laid down procedures, checking documentation for correct completeness and ensuring compliance with the ICC rules and regulations of GRG.
Prioritizing high-risk issues.
Reporting tools (such as workflow) that are not functional.
Effective decision making in terms of reporting and referring any potential losses/ problems to the Team Leader or Trade Manager.
Processing transactions timely within set turnaround times.
Educating (recording new events regarding transactions) and creating fraud awareness.
Ensuring that due diligence checks are conducted and special instructions are complied with.
Controlling/Monitoring Costs
Ensuring that losses are reduced by adhering to laid down procedures.
Ensuring that correct revenue is recovered.
Ensure effective stationery and telephone management.
Ensuring that productivity targets are met per product specified
Ensuring Import Bills and maturities are monitored and settled promptly
Preferred Qualification and Experience
Relevant University Degree from a recognised University.
Professional Qualifications
Banking examinations desirable.
Experience in Foreign Trade and funds transfers is mandatory
Exposure to banking operations is desirous
Knowledge/Technical Skills/Expertise
Knowledge of documentary credits, including International Rules and Regulations such as UCP 600, URR 525, Incoterms, SWIFT, Standby practices ISBP 928 and URDG.
An understanding of the role of the Frontline Offices
A basic understanding of the role of credit division and credit aspects
A basic understanding of Nostro and Vostro Accounts
An in depth knowledge of Bank Guarantees, Letters of Credit and the implications/ risks therein
An in depth knowledge and understanding of indemnities
Working knowledge of IBSNET and T24 systems are important
Problem Solving: Highly analytical. Transforms strategy into action. Evaluates broad ranging issues and selects optimum path to achieve longer-term business objectives.
Follow Through: Ensures that objectives are being met to the required standards, on time, and continues to monitor and ensure effectiveness.
Technical Competence: Demonstrates the willingness and capacity to acquire the necessary level of technical competence for the job.
Customer orientation: Defines for the team what relationship is appropriate with other business units. Drives business effectiveness with a balance between external customer relations and the bank’s need for risk management in mind.
The post Standard Bank Group Job Vacancy : Trade Finance Officer appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Standard Bank Group Job Vacancy : Trade Finance Officer is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
