Department Description
We are pleased to announce the following vacancy in the Revenue Assurance Department within the Risk Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Principal Engineer – NetworkAssurance, the position holder will provide assurance to the businesson network quality of traffic on all network sites (2G/3G/4G/LTE)and evaluateimpact on revenues and customer experience.
Responsibilities
- To monitor and report on Network KPI’s (Availability,Accessibility, Retainability, Mobility)
- To Investigate and analyze, and translate intopotential revenues loss on network anomalies noted.
- To carry out Drive tests to ensure customerKPI’s and ensure that regulators KPIsare met
- To perform monthly and on demand quality assurance and investigative product tests to assure functionality, quality and billing.
- To carry out Call drop analysis, revenueimpact quantification and escalation to relevant team for resolution
- To monitor Network Traffic statistics in linewith voice and data campaigns to assure service availability, capacityreadiness and revenue effect.
- To analyze anomalies noted on Network KPI’s toidentify possible root cause and escalate to relevant team and follow up untilresolution on all quality of service issues noted.
- To Attend to CAB meetings and update the relevant teams in Revenue assurance to ensure monitoring during change
- To perform Weekly Network capacity andutilization monitoring and reporting.
- To Track interconnect links capacity and utilization to ensure they operate within set thresholds.
- To ensure new technologies integration and products are performing as per perceived plans and analysis on revenue streams.
- To Maintain updated Network topology across all technologies (Mobile Data, Voice, SMS, Wimax, etc) and ensure risk management team is updated on any changes i.e either additions or decommissioning.
Requirements
- A graduate with a degree in Engineering or IT.
- Have at least 2 years’ experience in Telecommunications field, experience in access network is an added advantage
- Knowledge in 2G/3G/4G/Wimax and the related service in each of the Technology offers
- Ability to analyze significant amounts of data and information and be able to monitor and explain trends and variances
- Developed interpersonal and communication skills
The post Safaricom Job Vacancy : Network Assurance Quality Analyst appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Safaricom Job Vacancy : Network Assurance Quality Analyst is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
