Department Description
We are pleased to announce the following vacancy in the Enterprise Sales & Retention – LE & Public Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
The Account Relationship Manager will be responsible for Strategic Accounts (TML-Target Market List) within the Public Sector and NGOs vertical. The key objective will be to drive and achieve revenue targets through solution selling and segment propositions as well as maitaining great customer relationship to sustain retention and service experience.
Responsibilities
Customer Acquisition and Revenue Growth
- Identify growth prospects (New/Up-sell/Cross-Sell) within the TML
- Drive identification and adoption of relevant segment propositions
- Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
- Proactive Relationship performance management and tracking
- Grow Solution Sales within Public Sector and NGOs TML; through acquisition and penetration.
- Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.
Relationship & Baseline Retention
- Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical
- Stimulate existing prepositions within Public sector and NGOs Vertical.
- Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives.
- Churn Management in Public sector and NGOs Vertical
- Contract Management: Follow up on all existing contracts & renewal.
- Provide insight into the refinement of customer journey processes
- Timely response to customer correspondence (not later than 24 Hrs.)
- Flag potential escalations timeously.
Relationship Account Development Planning
- Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan.
- Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).
Other Responsibilities
- Achievement of set revenue billing target.
- Document Sales pipeline within the SLA’s.
- Accurately monitor accounts performance on a weekly basis to ensure each account meets set thresholds.
- Accurately monitor product performance and contribution on a weekly basis to ensure balanced portfolio management between strategic and organic growth.
- Quarterly Service Review meeting for each account.
- Retain 100% of new revenue within FY
- Ensure less than 1% churn at account and revenue level
- Execution loyalty and/or service contract programs per month
- Organize a Discovery/Innovation workshop per Quarter,
- Update Relationship development plans (Market Trends, Penetration Index, Wallet Share, and Relationship-
- Specific Initiatives) quarterly and maintained in a central folder.
- Ongoing development of relationship matrices and engagement model for all accounts and industry influencers.
- Deliver 2 Executive Sponsorship per quarter.
- 100% adoption of SFA tool by the sales team
- Ensure timely and accurate use of SFA for management of the sales cycle
- Daily, Weekly and monthly reporting of Relationship engagement activities feeding into the management report
- Consistence weekly feedback to the management on the market needs for the portfolio under management.
- Achieve Unmatched Customer Experience to Maintain Number 1 position in NPS
- Achieve a customer satisfaction rating of at least 95% as per internal measurement mechanisms
Additional Details
- A minimum requirement of a Bachelor’s degree
- At least 3 years exposure/experience in sales management for Public Sector and major corporate clients.
- Be commercially savvy with a deep understanding and demonstration of solution selling.
The post Safaricom Job Vacancy : Public Sector – Account Relationship Manager appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Safaricom Job Vacancy : Public Sector – Account Relationship Manager is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
