At Fairmont Hotels & Resort, our financial operations thrive with the commitment of Colleagues who model our values of Respect, Integrity, Teamwork and Empowerment.
First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
Hotel Overview:
Mount Kenya Safari Club Nanyuki is an exclusive retreat. Situated some one hundred and ninety kilometres to the north of Nairobi, on the slopes of Mount Kenya, it has a reputation for relaxed elegance. Many of the world’s famous names, be they royalty, film stars or merely the rich, seek it out as a secluded haven where, although you do your safari during the day, you always dress for dinner.
Summary of Responsibilities:
Reporting to the Assistant Front Office Manager , responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Front Desk Agent Job Qualifications:
- Proficiency in English (verbal and written), second language an asset
- Previous customer related experience preferred
- Previous PMS experience an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation · Strong interpersonal and problem solving abilities
- Highly responsible & reliable · Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times Physical
Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramp
Visa Requirements: Eligible to work in Kenya
The post Fairmont Hotels Job Vacancy : Front Desk Agent appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Fairmont Hotels Job Vacancy : Front Desk Agent is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
