What’s your passion? Whether you’re into tennis, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.
What’s your passion? Whether you’re into tennis, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.
InterContinental Nairobi is situated along City Hall way in Nairobi overlooking the City and a 5 minutes drive from the City Centre. The Hotel is located 16kms from JKIA Airport which is a 30 minutes drive. The Parliament buildings are a short stroll away, the Kenyatta International Conference Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach.
The Hotel is an ideal venue for experiencing great room comfort, has excellent Banquet and Catering facilities, having one of the largest ballrooms in Nairobi and it boasts of 3 Restaurants and 2 Bars.
InterContinental Hotels are synonymous with excellence in customer service. At the InterContinental Nairobi, we commit ourselves in creating unforgettable experiences for our guests, providing personalized service, anticipating and fulfilling our customers’ needs. InterContinental Nairobi has, for years been an oasis for business travelers’ as well as those who want to experience the wonders of Africa.
At the moment we’re looking for a Rooms Coordinator to join our energetic, enthusiastic and passionate team at InterContinental Nairobi.
Ideally, you will:
- Primarily focus on balancing the hotel reservations with IHG Rewards loyalty tiers and guest preferences, ensuring the efficiency of room allocation.
- Coordinate and supervise the daily amenities, room moves and guest relations runners with a core focus on positively influencing our soft metrics of Guest Love, Loyalty Recognition and Problem Resolution.
- You will be an essential part of our guests’ arrival and departure experiences.
- A financial focus is required through your involvement in selecting amenities within departmental budget and ensuring problem resolution is an effective return on investment, meeting the needs of the guest and hotel financial guidelines.
- Reservations experience is necessary as from time to time, you may assist in Reservations and Reception.
Qualifications
Qualifications
Education, knowledge and technical competencies:-
- Minimum of a Bachelor’s degree in Hospitality Management or a relevant course.
- A minimum of five years in Front Office operations.
- Real passion for delivering outstanding guest service with the ability to lead a successful team.
- Dynamic personality and superior communication skills.
- Flexibility to work various shifts including evenings, overnights and weekends.
The post InterContinental Hotels Group Job Vacancy : Rooms Coordinator appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post InterContinental Hotels Group Job Vacancy : Rooms Coordinator is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
