Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
Job Purpose
To provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Analyst will monitor performance of IT Applications and escalate high impact issues to Team Leader T24.
Key Responsibilities/Accountabilities
Provide first level support to all users at branch and Head Office
• Provide first level support to all users at Head Office and branches
• Log/report/escalate all application faults/incidents
• Review fault/incident logs to ascertain and address all system related issues
• Ensure all faults/incidents are resolved within agreed SLAs and escalate all high priority incidents to the Team Leader T24.
• Provide after-hours support in line with Service Level Agreements to ensure customer satisfaction
Installation, support and maintenance of Application systems
• Installation, support and maintenance of application systems as directed by the Team Leader T24
• Conduct periodic checks on the installed application systems and produce reports as directed
• Perform housekeeping/maintenance activities on Applications as directed
• Participate in project implementation as assigned as directed by the Team Leader T24.
Monitor all Applications to ensure high availability of service.
• Conduct periodic checks to ensure high availability of all application systems
• Identify shortcomings on the bank’s application systems and provide solutions to improve or rectify them according to business requirements
• Participate in all Disaster Recovery Testing and Simulation activities
Adherence to the bank’s Information Security standards and risk management
• Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
• Maintain adequate Information Security controls according to the Group standards. This includes (but not limited to):
o Password configurations/administration (refer to LAM policy)
o Privileged User and activities Reviews
o Patching
o Logical Access Controls (communication mechanisms)
Preferred Qualification and Experience
• First Degree in Information Technology or Computer Sciences
• At least three years’ experience in any of the following areas: IT security, Infrastructure, Technical, support, Systems Administration, Applications support, Electronic Banking/Channels Support, Programming, Database Administration, Systems Analysis
Knowledge/Technical Skills/Expertise
• Must have working knowledge of the bank’s Core systems
• Must have working knowledge of systems management, development and implementation methods and applications Support.
• Certification/Active Membership of a professional organization would be an added advantage
• Banking/financial industry experience would be an added advantage
The post Standard Bank Group Job Vacancy : IT Applications Support Analyst appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Standard Bank Group Job Vacancy : IT Applications Support Analyst is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
