Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Account Manager on our Optimze team in Africa.
Clients around the globe put Dell technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.
Key Responsibilities
- Act as Trusted Advisor for customer technical needs and best practices
- Complete monthly technical and performance analysis for each assigned account and review each analysis with the client and account team
- Advise on operating and maintaining efficient SC Storage and Unity systems to help design and run Storage environment
- Proactively provide guidance on operational efficiencies to maximize ROI
- Align Storage environment with customer requirements and business needs
- Provide proactive analysis of support call history to identify trends and patterns
- Proactively analyze capacity and performance metrics to help ensure continuous performance and operational efficiency
- Advise on solutions and best practices for meeting capacity and performance requirements
- Proactively review log entries with the client and communicate findings to address potential issues
- Provide best practice recommendations for system configuration and optimization
- Visit customer’s site as required
Essential Requirements
- Bachelor’s degree or a minimum of 8+ years’ experience with Enterprise environments
- Technical certifications (MCSE, CCNA, Server+, etc.)
- Language and communication skills (English fluent)
Desirable Requirements
- ITIL Certification
- Additional Language skills (Arabic, Swahili)
Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re a champion of outstanding technical support with a passion for proactive problem solving, this is your opportunity to develop with Dell.
Closing date: 15st of February 2020
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.
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