We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Purpose
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Define and agree the Country GB strategy and drive the Country Strategy execution.
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Champion portfolio monitoring and standards in the Country to embed the client driven front line organisation and first line of defence for risk.
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Chair Country CIBMT working closely with the product partners to ensure implementation of RM-led client delivery.
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As a member of Regional GBMT & the County Management Team drive sustainable business performance, efficiency and regulatory agenda.
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Champion Brand, Culture & Conduct in the Country.
Strategy
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Actively participate at Regional GBMT and Country Management Team in order to help determine the Banking / Country strategy which aims to maximise shareholder value, identifies and creates areas of competitive advantage and aligns to the overall strategic direction of the wider business
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Through assignment to direct reports and working with matrix reports, ensure Global Banking strategy is implemented and managed in country.
Business
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Drive Global Banking financial performance in Country to meet long term economic revenue (ER) goals and RWA targets.
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Set Country performance targets and oversee delivery on targets is proactively managed.
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Develop a culture which understands and evaluates the constant tradeoffs between new business, risk and capital deployment.
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Responsible for managing financial crime, specifically for customer due diligence for clients within the Country.
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Responsible for managing customer relationships within the Country.
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Responsibility for customer service (excluding Operations) within the Country, specifically responsible for building long-term client relationships and treating clients fairly. This includes identifying and managing possible client conflicts in an open and clear way.
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Responsibility for customer complaints handling within the Country, specifically for developing a procedure for customer complaints in conformance with the Group Relationships with Clients Policy and for ensuring adequate oversight of customer complaints within CIB through the relevant governing body (as necessary) under the Group’s governance framework.
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In relation to customer complaints procedures within the Country, responsible for:
o management information;
o training;
o monitoring; and
o assurance.
Processes
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Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of global systems and processes
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Ensure there is a framework for effective management of operational risks across Global Banking and compliance with applicable internal policies and external laws and regulations.
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Work with direct reports and other stakeholders to support the delivery of the Global Banking strategy in a safe and well-controlled manner and on an end-to-end basis, incorporating infrastructure requirements and building a business that is fit-for-growth
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Responsible for managing the integrity of client data within the Country.
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Own all the Global Banking processes allocated within the Group’s process universe in the Country. Also, accountable to risk control owners and/or Group policy owners for implementation of policies and control standards set by them, ensuring compliance and operating within risk tolerance and risk appetite. This includes the credit risk exposures arising from client lending activity as described below. Responsible for management of processes within the Country (in line with the Group’s process universe as set out in the Group Operational Risk Framework) and associated risks, including activities within the processes which are carried out by other businesses or functions or which are hubbed or outsourced
People and Talent
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Lead and reinforce strategic change and develop organisation alignment geared towards the overall strategic direction of the Global Banking business to enable effective business performance.
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Provide effective leadership to the business, communicate the vision and build commitment and energy to focus on key priorities.
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Through assignment to direct reports:
o oversee a talent identification process and sponsor development activities that focus on identified high performing and high potential individuals in the Group’s business to ensure a high quality succession pipeline.
o develop and reward talented people and deliver business goals by active sponsorship and leadership of people management activities.
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Drive culture and values to set the appropriate tone across the CIB business in the Country and work with fellow Country CIBMT members to ensure people are recognised and rewarded adequately.
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Responsible for managing and recruiting Global Banking staff within the Country.
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Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
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Employ, engage and retain high quality people, with succession planning for critical roles.
o Responsibility to review team structure/capacity plans.
o Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
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Ensure there are appropriate frameworks in place so that GB business within the Country is carried out within the Group’s risk appetite and risks are appropriately managed in conjunction with fellow Regional GBMT members, Country CEO, direct reports and other stakeholders.
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Provide oversight of the CIB business across the Country, and through assignment to direct reports and working in conjunction with Country CEO ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with anti-money laundering regulations and guidelines
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Embed the Group’s values and code of conduct and develop a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees
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Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate escalation to Group/governance committees, as appropriate
Governance
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Accountable for escalation from Country to Regional CIBMT and/or other Group governance committees or stakeholders in senior management, risk or control functions as appropriate.
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Responsible for managing the provision of technology infrastructure for Global Banking and ensuring that this satisfies the needs of the business and compliance with all applicable regulatory requirements.
Regulatory & Business conduct
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Display exemplary conduct and live by the Group’s Values and Code of Conduct.
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Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
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Lead GB in the Country to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
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Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
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The post Head, Global Banking at Standard Chartered Bank is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
