IT Manager-BLAK at Barclays Bank

Accountability: Operational Process Support

• Ensure the core company system is working as per Service Level Agreement (SLA)
• Ensure quality software and hardware maintenance
• Responsible for company data backup and security
• Responsible for generating ICT strategies/proposals and their implementation
• Formulate clear ICT polices and ensure adherence
• Responsible for project management of all ICT programs being implemented. These include additional system modules, system upgrades or new enhanced technology to improve efficiency and productivity.
• Responsible for the preparation of ICT budgets and costs estimates
• Responsible for ICT disaster recovery and business continuity
• Ensure IT training is implemented
• Implement in house solution for business needs in line with best ICT practices
• Effectively enhanced utilization of ICT to improve operation efficiency
• Responsible for system enhancement and customization to cater for new requirements
• Manage relationship with external system vendors and IT service providers
• Ensure month end procedures/Batches are properly and successfully executed
• Ensure year end processes and procedures are correctly executed.
• Approve ICT staff leave
• Decide on ICT fixes as required
• Supervise ICT administrators
• Recommend all ICT expenses and capital expenditures

Operational support:

• Ensure company network infrastructure is proper and secure.
• Responsible for the preparation and generation of ad hoc reports as requested by other business units.
• Ensure change management policies are adhered to and implemented throughout a project life cycle.
• Ensure HR policies are adhered to.
• Assist in preparation of quarterly board papers.
• Represent the company in external forums and lias with industry associations
• Assist in recruitment process of departmental staff.
• Participate and contribute in the monthly management meetings.
• Safeguarding and keeping confidential company documents and information.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of schedule jobs and backups.
• Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, regular file archival and purge as necessary and create, change delete user accounts as per request and authorised.
• Repair and recover from hardware and software failures.
• Provide tier III and other support per request from various constituencies. Investigate and troubleshoot issues.
• Maintenance:
• Apply OS patches and upgrades regularly and upgrade administrative tools and utility.
• Upgrade and configure systems software that supports IAS infrastructure or any other application per project or operational needs.
• Perform periodic performance reporting to support capacity planning.
• Maintain data centre environmental and monitoring equipment.
• Perform ongoing performance tuning, hardware upgrades and resource optimization as required.
• Configure CPU memory and disk partitions as required.

Education and Experience Required:

 

• Minimum University  Degree in Information technology  from  a recognized University
• Minimum 3 years’ experience system and database administration in a busy corporate environment.
• Oracle database administration/ PLSQL certification
• Additional certifications in various ICT professions will be an added advantage ( Microsoft, Linux, networking e.t.c)
• Experience in the insurance industry will be an added advantage.

 

Knowledge & Skills:

 

• Sharp troubleshooting and analytical abilities
• Thorough knowledge of windows and Linux  environment
• Excellent skills in oracle database administration and PLSQL
• Ability to effectively prioritize  tasks
• Ability to analyze a  problem and provide resolution
• Extensive knowledge on personal computers
• Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment.
• The ability to think logically and creatively
• Proven ability to respond quickly, independently and appropriately.
• Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision making skills.
• General knowledge on industry principles

 

Competencies: (Maximum of 8 competencies)

 

• Personal and Interpersonal skills
• Respect for all users team members and superiors even if not reciprocated.
• Dedication and commitment to problem resolution and customer service
• Willingness to explore new technologies
• Decision making skills
• Ability to work under pressure
• Yearning to learn more about computers , communication systems and technology
• Change management skills

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