Krones LCS Center East Africa Ltd provides after-sales services to clients in the fields of process, filling and packaging technology. The LCS covers all maintenance and repair services, spare parts and change parts. Customer responsiveness is a top priority for our service business.
Department : IT
Reporting Structure: Finance Manager
Overview
The IT Administrator contributes to the organizational goals by providing support for both software and hardware components to all staff, printers and general infrastructural business equipment.
He/she would be responsible for providing solutions timeously.
Task and Responsibilities
- Set-up of software systems installations for various computer applications and programs
- Fault-finding on computers/software and ensuring that they are optimally functional
- Liaison with vendor support contacts and resolve problems with desktop computing equipment
- Assist with troubleshooting of network and server equipment as needed.
- Orientation with new employees regarding hardware and software systems at Krones
- Maintenance of peripheral devices, namely; printers and other business equipment
- Recommendations for upgrades to meet the requirements from Krones AG
- Planning and Controlling of Local IT Budget
- Coordinating local service providers and/or consultants
Knowledge and Experience
- Advanced Knowledge in MS Office 2016 suit applications
- Knowledge in Windows 10, 7 & XP Operating Systems
- Experience in Basic networking and TCPIP protocol
- Knowledge in Windows 2008/2012/2016 Server Operating System
- Basic Hardware troubleshooting
Qualifications and Education required
- Diploma/ Degree in Information Technology
- Windows 7 Solutions Associate (pref. or working towards qualification)
Personal behaviors and competencies
- Good time management skills
- Excellent inter-personal skills
- Excellent communication skills
- Ability to prioritize tasks
Specific Job Skills
- Network cabling maintenance
- Printer maintenance
- Excellent understanding of a business infrastructure
Management Ability
- Able to prioritize the support needed for the business
- Liaison with vendors and support providers
- Ability to liaise at all levels of management and staff
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