Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA
Summary
We are pleased to announce the vacancy for ERP Support Manager within Digital IT. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Senior Manager – Corporate Centre IT Lead, the role holder highly technical person with strong analytical skills possesses strong interpersonal skills, ability to influence others, self-motivated and committed to results. In addition, this role requires excellent project planning/management skills, creativity, the ability to think strategically and able to manage a team to get results. Lead a team of Senior Support Analysts handling ERP and related systems in the landscape.
Roles and Responsibilities
- Building processes and facilitating resolution of operational issues that may impede growth.
- Proactively analyze performance data to identify immediate and long-term improvement opportunities
- Participate in the design and high-level modeling of Enterprise systems
- Manage problem and incident resolutions in liaison with technical and operations departments
- Research on new trends on systems and advice the business on the best fit models
- Inspire, up skill and grow junior analysts in the team
- Provide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity.
- Advice Management on resourcing needs, work structure and best fit for support
- Work collaboratively with users in relevant business units to understand and define relevant reports and dashboards.
- Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs.
- Liaise with all business support units including, third party developers and Core networks design and Support teams to support the growth and sustainability
- Monitor, track and understand industry trends and the factors that drive them.
- Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology tools
- Respond to end user queries and request for support.
- Troubleshoot technical and non-technical challenges
- Manage system capacity and anticipate user demands on resources
- Work closely with the third-party development teams to ensure that the requirements as documented are clearly understood and consult with the developer’s teams to validate design assumptions.
- Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterprise
- Draw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained
- Manage interfaces to all other enterprise systems
QUALIFICATIONS
- A degree in IT, Mathematics or Engineering (Telecommunications or Electrical & Electronic)
- Intermediate Unix Certification required
- Intermediate training on networking and security standards e.g. CCNA or its Equivalent
- Proficiency in programming languages including MSSQL, PL/SQL and Perl
- Intermediate training on Database Administration essential (Preferably Oracle and MS SQL)
- Minimum of 5 years’ experience with system analysis, data analysis, ERP systems, relational database, data warehouse, and OLAP and programming preferable in PLSQL, Perl and MSSQL.
- Experience with LAN/WAN Support including Satellite and fiber communication
- Knowledge of Mobile Network core network systems, Short Message Service Center (SMSC), routing, Mediation and Intelligent Networks is an added advantage
The post ERP Support Manager – (21000479) at Safaricom Kenya appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post ERP Support Manager – (21000479) at Safaricom Kenya is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
