Standard Bank Group Job Vacancy : Vehicle & Asset Finance Sales Fulfilment Consultant

To provide supervisory role in the VAF support team, responsible for the optimization of customer service to perform due diligence checks, continuously contact the loan applicant after the approval
processes up to draw-down.
Ensure that service levels, both to external and internal customers, and work processes are maintained and run both efficiently and effectively in line with customer value propositions to achieve business growth & market share targets, risk management and cost management objectives.
Exhibit knowledge and technical skills development through continuous coaching, motivational and training participation, thus maintaining a highly effective and efficient performance in this supervisory role.
Facilitate proficient information and communication distribution to all key stakeholders throughout the decision making process, whilst ensuring that policies and service level agreements are adhered to and maintained.
Also take corrective action where these are deviated.

Key Responsibilities/Accountabilities

Business Growth
Collaborate with sales teams and support units to seek sales growth and business improvement opportunities.
Agree on conversion budgets / targets and work with the sales teams to ensure these are achieved.

Relationship Building
Establish and maintain a strong customer focus approach both with internal and external stakeholders.
Facilitate and develop sound relationships with dealers.
Facilitate and develop sound relationships with the internal channels such as POR/Branch Network, Sales Units and Product departments.
Ensure that sub-ordinates maintain a good rapport with customers and dealers in a professional manner.
Manage arbitration of queries and complaints.
Keep customers informed on the progress of their applications and drive this culture throughout the team.

Legislative Compliance
Adherence to the VAF Credit Policies, Legislation (KYC) and Code of Banking Practice.
Identify and address any fraud related activities and ensure risk exposure is minimized.
Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commission.

Operational Administration
Track new applications submitted to ensure acceptable turnaround times are met.
Identifying and monitoring loss experience and implement preventative measures.
Inform the client /dealer on all approval related conditions.
Ensure that allocated work is processed within the set turn around times, therefore meeting monthly tat targets.
Conduct spot checks on their own work to ensure accuracy and adherence to SLA’s.

People Management
Clarify individual role ensuring clear targets are set and goals are achieved.
Optimize personal performance through development promoting the right skills, competencies and business accountability.
Observe and deliver key result areas in line with business objectives.
Manage personal performance and productivity.
Identify skills deficiencies / training needs and engage with the Team Leader to address appropriately.
Have weekly informal and monthly formal performance discussions with the Team Leader.

Preferred Qualification and Experience

Relevant Degree from a recognized University

Professional Qualifications
Banking examinations desirable.

Experience
2-3 years banking experience.
Exposure to leadership development is an advantage.
Relevant Sales and Service experience.

Knowledge/Technical Skills/Expertise

In depth knowledge of Vehicle & Asset Finance (VAF) and Insurance Premium Financing (IPF) loans service delivery benchmarks and standards.
Understand the Code of Banking practice and how it applies to sales and service.
Thorough knowledge and understanding of the credit processes and lending criteria.
Risk and Compliance Management Principles.
A sound knowledge of insurance / assurance requirements.

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Oxfam Job Vacancy : Business Support & Finance Manager

The Horn, East & Central Africa Region (HECA) is one of the largest regions where Oxfam works. All ten (10) countries in the region are currently affected by natural and/or man-made humanitarian crises, and this is having an impact on Oxfam’s work in the region. In addition to country specific Oxfam strategies in each of the 10 countries for the period 2015-2019; the key strategic priorities and objectives for this region include: prevention and response to humanitarian crises; enabling women in HECA to claim their social, economic and political rights; supporting the development of civil society, and the improvement of accountable, democratic governance; supporting the improved resilience of those with vulnerable livelihoods to climate change, insecurity and other risks. The HECA region also hosts the Pan-Africa Programme.

Oxfam therefore seeks to recruit a Business Support & Finance Manager to provide business support, financial and risk management services to all countries in the HECA region.

The Role

Reporting to the OI Regional Director, the Business Support & Finance Manager will be responsible for the following:

• Steward performance management across the region by leading the regional financial planning, budgeting and reporting process.
• Prepare the regional operational plan, budget and reports as per OI standards and processes.
• Lead business intelligence activities, performing proactive monitoring and analysis to drive strategic business decisions and continuous improvement activities.
• Support the OI RD by conducting regular effective risk analysis (i.e. variance analysis, trends) and reviews for the region, ensuring proper financial and operational controls are in place.
• Create strategies to mitigate financial and operational risk in the region, working closely with Country Directors and Executing Affiliates.
• Support the design and implementation of any required new systems, processes and policies, working in coordination with the functional teams in the Region (countries and affiliates).
• As a member of the Regional Leadership Team, support the development of the regional strategy, with a focus on ensuring sufficient capacity and support in business operations.

The person

We are looking for a dynamic and credible leader with the following:

• Education to Graduate level with full professional qualification in accountancy (e.g. CA/ACCA/ACA/CIMA/CPA).
• A significant amount of experience in providing a whole range of financial and business support services, ideally within an International NGO or public sector.
• Experience of working in a supervisory position with a team structure.
• Proven ability to interpret financial procedures and standards and put them into practice and influence others in their implementation.
• Strong analytical and planning skills as well as be able to demonstrate experience of working with computerised accounting systems and demonstrable experience of working with computerised accounting packages and spreadsheets.
• Excellent interpersonal and communication skills, able to work as part of a dispersed, multi-disciplined and multi-cultural team.

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MasterCard Job Vacancy : Account Manager(Bank and Telco)

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Account Manager(Bank and Telco)EA Contractor RoleAccount Manager – Bank and Telco – East Africa To be based in Tanzania
Responsibilities
• Contributes to the achievement of sales and net revenue targets
• Assists with analysis of customer’s business through profitability modeling, financial forecasting and competitive analysis
• Assists in designing strategies, messaging and proposals for customers
• Supports the management key customer relationships at manager levels
• Collaborates with the account team and customers to plan, execute and monitor progress against annual business plans
• Assists in local projects and cross-functional initiatives
Job specific experience
• Comprehensive experience executing and managing sales strategies for medium-sized accounts
• Demonstrated in-depth knowledge of MasterCard’s core products, rules, and services
• Consistently delivered thoughtful market and business analysis for customer accounts
Broadening Experience
• Acquired in-depth experience in core banking/financial industries and another emerging industry (i.e., retail, telecommunications)
• Participated in cross-functional projects and took the opportunity to play a key role for own market/account
• Taken a lead role in a customer negotiation

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Expiring Soon! SIBO Water Company Job Vacancies in Procurement, Finance Etc

Apply here for the latest jobs in Kenya at SIBO water company today. There are vacancies available in finance, procurement, engineering and more.

1. SIBO Water Company Procurement Officer Jobs Kenya

Ensure adherence to procurement procedures and standards through creating awareness to the users on the processes to be followed.

Bachelor’s Degree in Business Management, Commerce or any other related field and three (3) years of relevant experience.

Apply here for the SIBO Water Company Procurement Officer Jobs

2. SIBO Water Company Finance Manager Jobs Kenya

Developing and implementing departmental strategies and plans that facilitate achievement of Company objectives.

Bachelor’s Degree in Accounting, Finance or Business Administration (Accounting option) from a reputable University,

Apply here for the SIBO Water Company Finance Manager Jobs

3. SIBO Water Company Internal Audit Manager Kenya Jobs

Develop and continuously review an internal audit manual and enforce compliance with standards acceptable to the external auditors.

Bachelor’s Degree in Accounting, Finance or Business Administration (Accounting option) from a reputable University and a member of CIA or any other internationally recognized Accounting and/or Auditing body of good standing.

Apply here for the SIBO Water Company Internal Audit Manager Jobs

4. SIBO Water Company Assistant Technical Manager Kenyan Jobs

Directing, coordinating, controlling and managing the company’s Technical operations and maintenance of infrastructure to ensure that water and sewerage services are provided to the required standards.

Diploma/Higher National Diploma in Water Engineering or related field.

Apply here for the SIBO Water Company Assistant Technical Manager Jobs

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Standard Chartered Bank Job Vacancy : Manager, Financial Reporting

Leading the way in International Banking.  We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise – here for good.  See our Brand and Values

 

We are currently looking for a Manager, Close to Report – Financial Reporting, Global Finance Services Africa

 

Purpose

A seasoned finance professional responsible for financial reporting functions and controls in the Close to Report – Financial Reporting team in Global Finance Services – Africa. Engaging finance stakeholders across the region to enhance process efficiencies and effectiveness through e2e Business Process reengineering and off shoring.

The role is responsible for delivery of IFRS Reporting packs to the Group by maintaining highest standards of quality, reliability, accuracy within the agreed timelines. The position will oversee technical accounting research related to new and proposed accounting standards. He/She also supports and assists with the implementation, maintenance and review of internal controls and corporate policies and procedures.

The candidate is also expected to proactively drive improvement initiatives to continuously enhance the global process, whilst maintaining the highest levels of governance and controls

Close To Report (CTR) team primarily covers Group Statutory Reporting (IFRS reporting), Balance Sheet Reporting (Assets and Liabilities Committee also know as ALCO) and specific daily financial reports production for countries. The team is focused on streamlining its processes with an objective to achieve a faster close.

Responsibilities

FINANCIAL REPORTING

• Maintain financial reporting integrity and review all data included in the financial reports for accuracy and completeness
• Perform trial balance and general ledger reviews to confirm appropriate accounting and statement in books based on the above lists
• Engage with Country Finance team for data reviews and confirmation on posting journals for appropriate rectification and  adjustments to ledger data
• Engage with IFRS reporting team to ensure that reporting actions based on past-quarters’ group queries have been completed and do not recur
• Perform quarterly analysis of movements in balances, variance and identify business reasons
• Working closely with stakeholders across Country finance, Business finance and Group Finance teams and manage expectations
• Perform business review of IFRS schedules – profit and loss, balance sheet and off-balance sheet – to confirm expected results are reported in the schedules
• Complying with all governance requirements – Process metrics review, Service review calls, BCP.
• Coordinate with internal and external auditors to provide timely information and support when required
• Actively participate in solution design and delivery for new developments such as IFRS 9 implementation
• Implement an effective governance process to sustain process standardization and automation
• Identify unique needs of country and group teams; build a robust service delivery model that does not disrupt the process organization
• Engage and collaborate with Country and Group teams for process, knowledge and change management
• Contribute effectively as GFS Africa initiatives as necessary

OPERATIONAL RISK

• Proactively communicate with the FORM through the line manager on operational risk management issues as they arise. Escalate significant events to FORM as appropriate
• Coordinate and consolidate operational risk and loss reporting of the unit for the reporting to the FORM. Ensure data accuracy and completeness
• Undertake and/or coordinate periodic business monitoring (self assessment) activities within the business unit and escalate findings or breaches to FORM.
• Assist line manager and FORM in the implementation of OR framework or other relevant OR initiatives
• Ensure that all processes and procedures within the unit are properly documented and continuously updated in DOIs and Process flows ties

Knowledge and skills

• Qualified Accountant is a must – CA, CPA or CIMA (UK)
• University degree preferably in Business or Accounting. MBA will be an added advantage
• 5 – 7 years post qualification relevant work experience in a Financial Reporting role preferably in a Financial services industry with specific experience in performing analytical reviews of legal entity/statutory reporting (schedules and data) with business in focus

Skills – Functional

• Advanced knowledge of IFRS reporting standards and practices
• Extensive working experience in different financial and accounting systems

Skills – Behavioural

• Excellent attention to detail
• Strong analytical and problem solving skills
• Excellent network building and strong interpersonal skills to work with people from diverse culture and background
• Demonstrates intellectual curiosity of how people, process and systems can perform better
• Demonstrates integrity and professionalism, with the intent to do the right thing at all times
• Ability to multitask and prioritize diverse tasks.
• People management exposure in leading and managing small/mid sized teams.
• Excellent project managerial skills and ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects required.
• Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.

–         Proven ability to perform under pressure and stress and to adjust plans to meet changing needs and requirements.

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Standard Chartered Bank Job Vacancy : Relationship Manager, Business Banking

The Human Bank.  We are committed to help you further your career within Standard Chartered. To help you with your career development, you can find help and support on The Bridge.  If you feel you are ready to take the next step, this role might be the next step on your career journey.
We are currently looking for a Relationship Manager, Business Banking- Kisumu

Job Purpose:

Handle inbound calls from all Business Clients (BC), New to Bank (NTB) and Existing to Bank (ETB) regarding sales, service or transaction requests; fulfill clients’ needs within the same interaction as much as possible.
Maximize Service-To-Sales opportunities, either selling directly for simple non-borrowing BC products or passing lead on to BC Acquiring Team (NTB) or Business Banking Team (ETB).
Reach out to ETB Small Business Clients (Non-Business Banker Managed) based on NTB on boarding mechanism, analytics triggered leads, primarily for renewals, top-ups and loan extensions.
Also Engage with asset products and attempt to increase relationship value
Educate and steer client for interactions with the bank via Mobile/ Web, machine channels.
Any additional service focused mandates to be discussed separately.

Key Responsibilities:

ü  New clients approaching bank via Mobile/ Web

ü  New clients approaching bank (other channels)

ü  Acquiring Business Clients from BC alliances

ü  Actively engaging during the first 3 months  (New Client on boarding )

ü  Supporting the client on any client-initiated needs

ü  Reaching out pro-actively to lower value businesses (if diverted by other channels)

ü  Proactively reaching out to high value Business Clients (if diverted by other channels)

ü  Delivering on transactions, service requests, Mobile/ Web training

ü Proactively engaging with the “High Potential Businesses” (if diverted by other                  channels)

Key Relationships:

Internal

ü  Business Banking Team

ü  BC AML/CDD

ü  Credit operations

ü  BC product operations

 

External

ü  Clients of Business Banking Team

 

Skill Requirements:

Product broadening

ü  Understanding of businesses and financials

ü  BC specific product operations and credit operations

ü  Enhanced multi-product BC knowledge – for service-to-sales

Client engagement

ü  Communication skills

ü  Soft skills for client handling

ü  Stakeholder engagement skills

ü  Objection handling

ü  Client training on digital solutions

Journey completion

ü  Ability to solve problems and close issues without handing over

ü  BC KYC/CDD set up for client type

Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-

Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

Contributes to 

ü  Revenues, Asset and Liabilities of BC business at country and regional level.

ü   Image and reputation of department and the Bank.

Experience/Knowledge Required:

Good first degree or requisite technical skills gained through professional associations and practical experience (2-3 years’ experience)

Good working knowledge of banking products.

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Standard Chartered Bank Job Vacancy : Client Centre Executive – Service

The Human Bank.  As a Global Bank we have opportunities that go beyond country borders.  If you think you are ready for your next career move, and if you fit the skills and requirements of this role, a new adventure may await you.

Key Responsibilities:

• To provide breakthrough one stop service in a consistent, professional                 manner – embracing our Brand Values of Doing The Right Thing, Better               Together and Never Settle.
• To achieve first call resolution in client queries.
• To improve and maintain the Bank’s No 1 position in quality services and             ensure that Group and other Business service levels agreed for various               services are met.
• To provide prompt, accurate and courteous service ensuring to fulfill                     promises made to customers. Under-promise but over-deliver.
•     Provide Digital Education to clients.
•     Resolution of complaint where possible or prompt submission of the                 complaint through CRM.
•     To capture customer feedback for future improvement.
•     Perform service recovery on quick-kill complaints.

 

Targets

Meet &/or exceed service standard and target:

1. a)By contributing to achieve the department objectives on customer care line    of 80% calls responded to within 20 seconds. Also ensure less than 5% calls  are abandoned.
2. b)  Ensure requests or investigations are completed appropriately and faxed       out to other channels/departments within the same day.
3. c)Ensure First Call Resolution is above 80%.
4. d)Ensure superb follow-up and fulfill promises made to our customers.
5. e)Ensure compliance with Group Policy and Standards, local laws and               regulations and controls and procedures of the Bank.
6. f)Always ensure to take 100% ownership of every situation with a customer
7. g)   Meet the required targets as follows as per Score card requirements

Service

Deliver World Class one-stop customer service via phone:

1. a)   Handling service & sales inquiries.
2. b)   Strengthen customer service capabilities by adhering to required                         standards:  Identify Bank, identify self, address customers by name;                     provide prompt, accurate and courteous service and accurate records.
3. c)Service recovery – turn a complaint/unhappy customer into a loyal                       satisfied customer with professional and empathetic service recovery.
4. d)   Timely stop/warming of cards and stop cheques as per customer requests
5. e)   Ensure accurate update of cards and cheque books on the necessary                 systems
6. f)     Provide Alternate Deliver Channels support on Mobile Banking, Online               Banking and e-Statement requests

Key Competencies

• Communication Skills
• Analytical skills
• Problem solving skills
• Ability to multi-task
• Negotiation skills
•    Ability to handle difficult clients

Qualifications

• Minimum Degree from a recognized University
•   At least one year experience in a busy service environment.

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