The Human Bank. We are committed to help you further your career within Standard Chartered. To help you with your career development, you can find help and support on The Bridge. If you feel you are ready to take the next step, this role might be the next step on your career journey.
We are currently looking for a Relationship Manager, Business Banking- Kisumu
Job Purpose:
Handle inbound calls from all Business Clients (BC), New to Bank (NTB) and Existing to Bank (ETB) regarding sales, service or transaction requests; fulfill clients’ needs within the same interaction as much as possible.
Maximize Service-To-Sales opportunities, either selling directly for simple non-borrowing BC products or passing lead on to BC Acquiring Team (NTB) or Business Banking Team (ETB).
Reach out to ETB Small Business Clients (Non-Business Banker Managed) based on NTB on boarding mechanism, analytics triggered leads, primarily for renewals, top-ups and loan extensions.
Also Engage with asset products and attempt to increase relationship value
Educate and steer client for interactions with the bank via Mobile/ Web, machine channels.
Any additional service focused mandates to be discussed separately.
Key Responsibilities:
ü New clients approaching bank via Mobile/ Web
ü New clients approaching bank (other channels)
ü Acquiring Business Clients from BC alliances
ü Actively engaging during the first 3 months (New Client on boarding )
ü Supporting the client on any client-initiated needs
ü Reaching out pro-actively to lower value businesses (if diverted by other channels)
ü Proactively reaching out to high value Business Clients (if diverted by other channels)
ü Delivering on transactions, service requests, Mobile/ Web training
ü Proactively engaging with the “High Potential Businesses” (if diverted by other channels)
Key Relationships:
Internal
ü Business Banking Team
ü BC AML/CDD
ü Credit operations
ü BC product operations
External
ü Clients of Business Banking Team
Skill Requirements:
Product broadening
ü Understanding of businesses and financials
ü BC specific product operations and credit operations
ü Enhanced multi-product BC knowledge – for service-to-sales
Client engagement
ü Communication skills
ü Soft skills for client handling
ü Stakeholder engagement skills
ü Objection handling
ü Client training on digital solutions
Journey completion
ü Ability to solve problems and close issues without handing over
ü BC KYC/CDD set up for client type
Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers
Contributes to
ü Revenues, Asset and Liabilities of BC business at country and regional level.
ü Image and reputation of department and the Bank.
Experience/Knowledge Required:
Good first degree or requisite technical skills gained through professional associations and practical experience (2-3 years’ experience)
Good working knowledge of banking products.
The post Standard Chartered Bank Job Vacancy : Relationship Manager, Business Banking appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Standard Chartered Bank Job Vacancy : Relationship Manager, Business Banking is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
