The ideal candidate should have considerable years of diverse experience and a variety of skills related to managing technology, business and people. He/she is responsible for the overall direction, coordination and evaluation of IT direct reports and for carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
ICT General Manager Job Responsibilities
- Provide vision, leadership and governance of the IT department, ensuring alignment with the organisational goals and objectives;
- Participate in formulating and administering company policies, directing and coordinating divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives;
- Define strategic plans for IT, which satisfy the current and future needs of the organization’s business strategy, and the current and future capabilities of IT;
- Establish and communicate the organization’s information management strategy and develop it as an integrated part of the business strategy;
- Promotes IT policies, practices and decisions which recognize the current and evolving needs of all the stakeholders;
- Set a strategy for monitoring and managing the performance of IT-related systems and services, in respect of their contribution to business performance and benefits to the business;
- Have the vision to recognize and respond to changing requirements for IT resource;
- Communicate strategy and results to the unit’s employees;
- Coordinate the development of key performance goals for functions and direct reports;
- Provide direct management of key functional managers in the business unit;
- Document and articulate the IT strategy to the business leadership and provide periodic progress updates;
- Develop performance measurements and tracking systems to ensure timely implementation of initiatives.
- Lead, motivate and develop the capability of the ICT team, to achieve agreed annual targets;
Planning, coordinating, monitoring and evaluating the divisional/individual performance targets; - Responsible for the day-to-day management of the IT team;
- Ensure that the team has the skills to operate the company’s IT resources and provide the right level of support to users. If necessary, he/she should arrange for training and certification programs to improve staff skills;
- Oversee key hiring and talent development programs;
- Manage the staff resources within the department by the assignment of tasks and ensuring that guidance is given for the teams to meet their goals;
- Manage the career progression of the staff, ensuring that assignments meet their career goals;
- Recruit, hire, develop and hold accountable staff that are capable and responsive to the work assigned within challenging timelines while implementing multiple projects.
- Responsible for compliance with regulations, standards and codes of good practice relating to
- information and documentation, records management, information assurance and data protection;
- Authorise organisational policies governing the conduct of change management initiatives and standards of professional conduct;
- Maintain quality service by establishing and enforcing organization standards;
- Analyse the business requirements of all departments to determine their technology needs;
Qualifications for the ICT Manager Job
- Bachelor’s Degree in Information Technology/Computer Science
- Master’s Degree in Information Technology/ Computer Science/Business Administration will be preferred
- Project management skills
- Business Acumen skills
- MCSE or at a minimum Certification in a server product
- Certified Information Systems Auditor
- Other IT professional qualifications will be an added advantage;
- Membership to an IT professional body
- 10 years working experience in a busy IT setup
- Proven experience on a similar managerial role
- General knowledge on IT systems, infrastructure, networks and databases
- Background in designing/developing IT systems and planning IT implementation
- Solid understanding of data analysis, budgeting and business operations
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