The ICT officer will be the first line support contact person for all the field ICT issues reported relating to questionnaire/lab test content, tablet use and data transmission. This individual will report to the KENPHIA ICT/Data Manager.
ICT Officer Job Responsibilities:
- Provide first line support to issues reported by field teams, which include:
- Resolve questionnaire content interpretation issues
- Resolve electronic questionnaire/lab test results and skip-pattern issues reported by survey field teams
- Android tablets malfunctioning
- Resolving 3/4G pocket routers connectivity issues
- Provide remote technical assistance to field teams by phone or through remote access of tablets used during trainings and survey data collection
- Install application updates under guidance of the KENPHIA ICT/Data Manager
- Report on damaged, malfunctioning or lost field equipment and also ensure replacement is made in time to the field teams
- Manage field, Satellite and Central Lab equipment user accounts
- Assist in resolving field data issues with field, satellite laboratory and central laboratory teams as assigned by the Kenya Data Management Team
- Perform any other duty assigned
Qualifications for the ICT Officer
- Bachelor’s degree in Computer Science, Information Technology, Statistics or related field
- Additional background in Monitoring and Evaluation (M&E) and/or Survey research experience in a regional or national setting preferred
- Minimum of two (2) years of related experience in managing and working directly with health-related large databases of complex surveys and/or equivalent duration M&E experience
- Intermediate proficiency in Excel is required
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