InterContinental Hotels are synonymous with excellence in customer service. At the InterContinental Nairobi, we commit ourselves in creating unforgettable experiences for our guests, providing personalized service, anticipating and fulfilling our customers’ needs.
InterContinental Nairobi has, for years been an oasis for business travelers’ as well as those who want to experience the wonders of Africa.
Chief Steward Job Responsibilities
- Manages all functions of the Stewarding operation to achieve the optimum departmental costs
- Manages all functions of the Stewarding operation to achieve the optimum quality level of sanitation
- Controls and analyzes, on an on-going basis, the level of the following:
- Costs
- Breakage
- Quality of support provided to other sections
- Condition and cleanliness of facilities and equipment
- Guest satisfaction
- Establishes and maintains effective employee and inter-departmental working relationships
- Assists the Director of Food and Beverage and the Executive Chef in developing training plans, develops training material in accordance with ICHG guidelines and implements training plans for the Stewarding employees and other Food and Beverage employees.
- Conducts daily briefings and other meetings as needed to obtain optimal results
- Assists the Director of Food and Beverage and the Executive Chef in settings Stewarding goals and developing strategies, procedures and policies
- Determines the minimum and maximum stocks and controls the par-stocks of all material and equipment
- Liaise with the Purchasing Manager and suppliers for any purchase needed for the stewarding operation
- Recruits in line with company guidelines
- Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
Qualifications for the Chief Steward Job
- Bachelor’s degree in Hotel Management or a relevant degree.
- Leadership experience in a Stewarding department required
- Strong interpersonal and problem solving abilities
- Computer literate in Microsoft Window applications required
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people.
- Most importantly, we’ll give you Room to be yourself.
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