Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world. For more than 140 years, our ideas, technology and people have changed the world: real turning points that have transformed lives, industries and society as a whole.
Job Summary:
We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.
Job Responsibilities:
- Work closely with and secure customer contract fulfillment
- Collaborate and maintain relationships
- Distribute information to internal partners and call out delivery Issues
- You will stay up to date with financial data
- Identify new business opportunities
Key Qualifications:
- Education: (Recruiter to supply educational requirements)
- Min years of experience: (Recruiter to supply)
- Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
- Market insight
- Financial analysis skills
- Negotiation and argumentation
- You possess PROPS-C process and hardware services knowledge
- Change and improvement management skills
- You have strong business understanding and Ericsson business knowledge
- Financial acumen and skills
- You will promote knowledge sharing and mentoring
- Trade compliance knowledge
- Responsible for delivering results & meeting customer expectations
- You will drive Entrepreneurial & Commercial Thinking
- Leading & Supervising
- Deciding & initiating action
- You are capable of coping with pressures & setbacks
- Promote networking
Additional Requirements:
- Very good leadership and management skills
- Excellent social skills and strong customer orientation
- Self-motivated and teammate.
- Ability to adapt to change
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
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