KEPHIS, a State Corporation in the Agricultural Sector invites applications from qualified Kenyans for the following positions:
Ref: VA/4/5/2018
Responsibilities for the Front Office Receptionist Job
- Development, review and implementation of standard operating procedures for front office.
- Coordinate Information flow within the Corporation.
- Tracking and following-up on all calls, emails and hard copy documents.
- Management of all assets under the front office.
- Provision of reports required from front office.
- Responding to customer inquiries and complaints and communicating appropriate options for resolution in a timely manner.
- Linking staff within departments with external clients.
- Receiving and escalating client’s grievances.
- Booking rooms and conference facilities.
- Provide exceptional customer care services by attending to visitors/clients and directing them accordingly.
- Directing all enquires to the right office.
- Ensure effective management of incoming/outgoing calls and maintaining a daily record of calls made.
- Receiving, sorting, registering and distributing incoming mails for the assigned office for action.
- Maintaining high standards of cleanliness/hygiene and tidiness within the front office.
- Informing customers about services available and assesses customer needs.
- Providing functional guidance, training and assistance to lower level staff.
- Providing assistance, training and troubleshooting support to lower level staff.
- Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Preparing standard reports to track workload, response time and quality of input.Assists in planning and implementing front office goals and make recommendations to management to improve efficiency and effectiveness.
- Maintaining the image of the Corporation by attending to clients with respect and integrity.
- Maintenance of accreditation and ISO certification.
Front Office Receptionist Job Qualifications
- Diploma in secretarial studies from a recognized institution preferably KNEC or diploma in Human Resource/Business Administration with certificate in telephone operations/reception or front office management from a recognized institution Or
- Diploma in telephone operations/reception or front office management from a recognized institution.
- Fluency in both oral and written English and Kiswahili.
- Excellent interpersonal skills and integrity.
- Computer literacy with typing speed of 50wpm.
- Ability to work under pressure and independently.
- Experience with a Quality Management System.
The post Kenya Plant Health Inspectorate Services Job Vacancy : Front Office Receptionist appeared first on Jobs in Kenya - https://jobwebkenya.com/.
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