Our client is a reputable company in the Hospitality & Tourism industry. They wish to recruit a Mall Manager.
Job Objective
The Mall Manager is responsible for overseeing all aspects of mall management including but not limited to leasing and tenant relations, business planning and financial management, facilities and operational management and control of all maintenance, inspection and safety functions.
Mall Manager Job Responsibilities
- Ensure proper tenant mix and zoning within the mall in line with business strategy
- Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
- To ensure smooth and positive relationship with the tenants, suppliers and contractors
- Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
- Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
- Preparation and development of marketing and annual event plans/calendar
- Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
- Follow legal procedures with respect to mall operations and tenant interactions
- Develop and upkeep the corporate mall identity – ensure adherences to corporate brand guidelines
- Take steps to improve customer services inside the mall
- Performs other tasks as assigned.
Qualifications for the Mall Manager Job
- Degree in Property Management
- Masters will be an added advantage
- 5 years experience in Mall Management
Required Skills
- Good understanding of mall management
- Good understanding of tenant mix and zoning
- Good understanding of mall operations and associated policies and procedures
- Good understanding of mall marketing, advertisement and promotion
- Knowledge of managing leasing contracts and negotiation, exposure to tender management
- Strong negotiations and sales skills
- Leadership and decision making qualities are essential
- Excellent Customer Service Skills
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The post Manpower Services Job Vacancy : Mall Manager is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
