Our client a global award winner tour company is seeking to recruit for the position of a camp manager. The Camp Manager is responsible of daily operations of the property to ascertain optimum performance and continual improvement of the property.
S/He Coordinates, directs and manages the staff and everyday camp operations to achieve profitability, guest satisfaction and efficiency while maintaining & surpassing the already set standards to deliver 100% guest satisfaction.
Responsibilities
- Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
- In charge of day to day administration tasks as required
- Ensure all required health and safety/fire checks on time
- Prepare shift schedules for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
- Liaise with Operations Manager and Human Resource Manager where unclear on how to proceed with staff morale and discipline
- Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
- Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
- Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
- Ensures that employee related issues are resolved in a manner consistent with company policies.
- Handle customer complaints in a professional manner
- Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
- Manage and maintain effective and efficient use of all operations equipment in line with company policy
- Advise and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
- Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
Qualifications
- Degree/ Diploma in Hospitality Management
- 5 years progressive Camp Management experience in a busy tented camp (Bush Experience Key).
The post Frank Management Job Vacancy : Luxury Camp Manager appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Frank Management Job Vacancy : Luxury Camp Manager is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
