Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.
With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!
What’s this job all about?
As an Operations Excellence Associate your main responsibilities will be to training the team on new features developed by the Central IT Team.
Main Responsibilities
- Assist employees to set up systems or resolve issues
- Troubleshoot system, network problems and diagnose
- Provide support, including procedural documentation and relevant reports
- Set up new users’ accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Test and evaluate new technology and support the roll-out of new applications
Required Skills & Qualifications
- Ability to think logically
- Excellent Oral and Written Communication Skills
- Problem-solving skills
- Strong Customer Focus
- The ability to prioritize workload
- Attention to detail
- Bsc. Degree in Information Technology, Software Engineering or related field from an accredited University
- Adequate knowledge of the E-commerce industry would be an added advantage
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity to help build & shape a growing African ecommerce giant
- The opportunity to become part of a highly professional and dynamic team
- Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures)
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The post Operations Excellence IT Systems at Jumia Kenya is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
