IT Admin Assistant at Foreign and Commonwealth Office

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category  

Foreign and Commonwealth Office (Operations and Corporate Services)

Job Subcategory  

Information Technology Services

Job Description (Roles and Responsibilities)  

Main purpose of job:

Responsible for assisting with the day-to-day IT Support services at the British High Commission. The jobholder’s main role will be providing IT support which includes office Moves, telephony and Network support, setting up peripherals such as printers and scanners, etc while working closely with the Corporate Services Helpdesk to ensure that the users/customers are kept updated on the progress of  requests.

The Jobholder will report to the ICT Manager in the British High commission. She/he will also work closely with the IT Support Officers (ITSOs), Regional Technical Support Services and the IT Helpdesks in the UK and other team members.

Roles and responsibilities:

i.)     Troubleshoot and resolve workstations and laptops software and hardware problems.

ii.)    Network administration, support and documentation

iii.)  Undertake effective fault management, systems maintenance checks on the system and maintain a log of work   performed.

iv.)  Review, procure and install approved IT hardware (e.g. Card Scanners, Laptops).

v.)   Undertake IT  projects relevant to BHC and see to their successful implementation and completion

vi.)  Ensure accurate inventory of all IT equipment at post and organise for proper disposal of obsolete IT equipment as per UK        guidance.

vii.) Monthly preparation of payment documents i.e. Telephone including mobile Bills, Internet Bills, and other bills as required

viii.)Provide Telephony System support which includes phones set up and configuration  by liaising with the UK Helpdesk and Vodafone teams.

ix.)  Be a Requisitioner/Receiver on PRISM

x.)    Supervision of contractors during service maintenance.

xi.)  Providing absence cover for other IT staff.

xii.) Assist with office moves and relocation of IT equipment as when required.

xiii.)Any other duties assigned by the Line Manager.

Essential qualifications, skills and experience  

• Previous IT support experience, good working knowledge of Office 365 and Networking
• Excellent customer service, attention to detail and initiative
• Excellent oral and written communication skills
• Ability to communicate calmly, listen, and absorb technical information
• Ability to analyse and respond to incidents or problems accurately and ensure outstanding calls are tracked, escalated and dealt with promptly
• An understanding of cultural differences

Desirable qualifications, skills and experience  

• Degree in Information Technology or relevant IT Qualifications

Required competencies  

Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Application deadline  

24 May 2019

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