Ref: DCASSH/KIUTRRH/14
(4 Posts)
Department: Administration
Section/Unit: Hospitality Services
Reports to: Housekeeping Supervisor
Direct Reports: Housekeeper
Job Purpose
Reporting to the Housekeeping Supervisor, the Senior Housekeeper exists to ensure the upkeep and cleanliness of the entire hotel. Specifically, a Senior Housekeeping Supervisor will perform the following tasks to the highest standards of KUTRRH.
Responsibilities
- Allocate work duties to Team Members
- Perform routine inspections of all check out rooms and spot checks of all occupied rooms
- Report and follow up on any maintenance defects or other issues
- Inspect, routinely, service areas, store rooms and corridors
- Schedule and supervise deep cleaning and any other projects
- Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
- Manage, efficiently, stock control and the maintenance of equipment
- Provide excellent Guest service
- Ensure team members receive work schedules and are clear on their daily tasks.
- Oversee the day to day housekeeping service; checking quality and referring to line manager or trouble-shooting issues as appropriate.
- Deliver a full housekeeping and, where relevant, meals service in accordance with the requirements of the needs of the resident, care home or unit and the line manager’s direction.
- Order and control stores and equipment.
- Comply with Health and Safety regulations and legislation at all times, reporting hazardous
- Undertake elements of induction and training of all new colleagues
Qualifications
- Diploma in Hotel Management or other Services from a recognized institution, and
- At least two years working experience as a Senior Housekeeper in reputable organization.
- Computer literate
- Knowledge of hospital operations
- Knowledge of relevant legislations
- Knowledge of professional standards
Soft skills required for the job:
- Communication skills
- Organizational skills
- Leadership skills
- Observation skills
- Analytical skills
- Ability to work under pressure
- Ability to work odd hours and odd days
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