Our client, a 5-star hotel located on san is looking for a responsible Reservation Manager who will oversee overall coordination and direction of all activities ensuring smooth and efficient operations, profitability and quality standards in accordance with the hotel’s policies and procedures.
Responsibilities:
- Coordinate with sales and reservation team for all room bookings
- Provide training to all customer service coordinators and assist to resolve all issues.
- Assist meeting planner to analyze all room requirements
- Manage all guest issues and ensure response to all queries
- Supervise efficient working of sales associates and collaborate with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms.
- Forecast all project requirements on everyday basis and ensure achievement of all hotel reservation objectives.
- Provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.
Qualifications
- Must have at least 2 years of proven work experience in Reservations and 2 years of work experience in a 3-5-star hotel
- Bachelor’s degree or Diploma in Hospitality or related field from Kenya Utalii College or any other reputable college
- Must have strong working knowledge of Reservations with ability to use Hotel Information preferably Ezee System. Additional knowledge in other hotel information system will beaded advantage
- Strong leadership skills to bring the best in Reservations Team
- Decisive and critical thinker
- Must be ready to provide at least two work referees who were direct manager
- Must be able to fluently speak English and Kiswahili. Any other foreign language most preferably French and German would be an added advantage
- Mature male applicants highly encouraged to submit their profiles
- Must be able to understand and interpret Duties and Responsibilities of Reservations Manager
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