World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.
Reporting to : Area Programs Manager
Grade Level : 12
Work Location : Osiligi
Purpose of Position
To facilitate programming, engagement and management of sponsorship operations aimed at contributing to enhanced child and sponsor relationship, and improved child wellbeing outcomes within the AP
Major Responsibilities
Sponsorship operations, 40%
- Gift Notifications (GNs) are tracked, processed, closed at AP and NO and acknowledgement documentation sent to SO within the standard timeline as per the respective SO requirements.
- Correspondences (SLs, ILs, queries, ELs etc.) are tracked and processed within the standard time.
- Facilitate production of sponsorship 2.0 products (Child Greeting Video (CGV), Child Special Moment Videos (CSMVs), Community Introductory Videos (YIVs) and Community Annual Photos (YAP)) as per guidelines/standards and timelines
- Ensure RC level are maintained as per the AP plan
- Ensure overage RC are dropped as per standards
- Facilitate development of MOUs with LIs and timely funding of the LIs
- RC are monitored within the standard timelines
- Ensure CWB/case management issues are addressed as per standards
- Facilitate timely implementation of birthday bounce backs and community gifts
- Facilitate processing of APR and Christmas cards as per guidelines and timelines – ensure business processes are followed accordingly
- Facilitate capturing of child and family participation and support
- Facilitate children birth registration within the AP
- Facilitate management of RC files
- Ensure security of sponsor addresses/contacts
- Facilitate effective management of RC death processes – timely reporting, development of detailed report, dropping of records, verbal autopsy
- Facilitate effective sponsor/donor visits to the AP – ensure they sign child protection protocol and complete feedback questionnaire
- Facilitate integration of child protection initiatives and take lead in case management – reporting of cases as per WV standards, follow for actions
End Results Expected
- Standard operating indicators (SOIs) sustained green every month
- RC monitored every 90 days
- RC levels sustained at the planned level
- Quality sponsorship 2.0 products timely submitted as per schedule and guidelines
- CWB issues timely attended to
- RC and family participation and support meets expectation
- LI timely funded
- RC files complete, up to date and stored under lock and key
- Birthday bounce backs and community GNs timely implemented
- RC birth registration minimum of 95%
- Sponsor/donor visits well facilitated
- Child protection violations timely reported to the NO and duty bearers
Programming and reporting, 20%
- Facilitate development of CESP project annual operating plan (AOP)
- Ensure timely implementation of activities and budgets sustained at acceptable level
- Facilitate DME processes – assessments, AP re/design, baselines, project monitoring/implementation, evaluations, , transition processes,
- Facilitate learning, review and reflection forums and documentation of best practices/change stories
- Generating quality reports – activity reports, monthly, quarterly, semi-annual and annual
- Management of project management information system (horizon) – DIPs, ITTs, budgets and activity monitoring
- Sharing of SSUI reports for management decision making
- Support effective integration of Sponsorship operation interventions with other projects in the program.
- Facilitate spiritual nurture of children in the AP
- Support asset mapping against RC
End Results Expected
- Timely submission of quality AOP
- Budget utilization sustained at < 5%
- Quality and timely reports submitted as per WV guidelines
- Horizon platform up to date
- Quality DME products submitted as per guidelines
Engagement and networking, 10%
- Effective representation of WVK in Child rights stakeholder meetings at county and sub-county levels.
- Facilitate community forums – for planning, joint monitoring
- Participation in National/International Child rights days at county and sub-county level.
- Provide information to inform fund raising initiatives at national level
- Facilitate community members to advocate on child wellbeing issues to relevant stakeholders
- Support advocacy initiatives in the AP
End Results Expected
- WVK well represented in stakeholders forum and minutes well documented
- Evidence of community participation in the AP planning and implementation of activities
Capacity building, 15%
- Capacity assessment for LI conducted annually
- Support roll out of new initiatives
- Coordinate training & refresher courses and conduct regular monitoring to ensure that sponsorship standards and sponsorship business processes are adhered to in the AP/Local Institutions.
- Facilitate coaching and mentoring to the AP sponsorship staff in order to attain better results in the sponsorship performance indictors/Dashboard.
- Contextualize and adopt the use of training materials and methods which respond to local needs.
- Prepare logistics for training events in a timely and cost effective manner.
- Seek useful feedback from participants that will improve future capacity building.
- Build capacity of partners effectively to collect monitoring data on CWB outcomes.
End Results Expected
- LI and supervisees capacity gaps addressed with ability to deliver the KPIs
- Staff and LI staff trained on new initiatives for them to be able to implement new initiatives
Partnering for performance, 10%
- Facilitate target setting for supervisees and LI as per WV guidelines
- Conduct staff performance reviews as per WVK guidelines
- Institute consequence management as per WVK P&C policies and procedures
- Supporting supervisees personal development as appropriate
End Results Expected
- Complete performance agreements and appraisal timely submitted
- Staff and LI meets or exceeds performance expectation
Any other duty 5%
Knowledge, Skills and Abilities
- Bachelor’s degree in development studies, social sciences and /or relevant field
- Minimum 3 years in sponsorship management.
- Excellent understanding of Sponsorship business processes
- Determined personality with initiative and a team player.
- Must be result oriented, good public & donor relations.
- Excellent written and spoken English and Kiswahili.
- Good interpersonal, organizational and time management skills.
- Ability to maintain performance expectations in diverse cultural contexts
- Knowledge of Microsoft office, database applications and other related applications in children in ministry
- Good analytical and problem solving skills.
- Ability to travel within country, regional and internationally.
- Ability to work with minimum supervision.
- Demonstrated training, facilitation, mobilization and coordination skills at both community and organization level
- Valid motorbike riding license id preferred
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