Overall purpose of the role:
Maintain a standard level of basic services and support to the regional office and implementation of the IT improvement and global innovational plants of the communication platform and ERP preparedness.
Key Responsibilities
- Assist in performing software installations and support day-to-day systems operations.
- Troubleshooting the LAN.
- Hardware and software support.
- Ensure that the anti-virus within the organization is updated on a timely basis through administrative kit.
- Performing preventive maintenance service on the IT equipment on a scheduled basis
- Perform general repairs on IT equipment and peripherals as instructed
- Daily routine checks of the systems uptime and performance and report abnormalities.
- Support to maintain an inventory schedule of all IT equipment and software in use and in the store, through diagnosing their status and performance.
- Maintain a record of all equipment received for repairs and maintenance. Ensure that internet invoices are got on time and forwarded to finance for payment
- Provide help desk and technical support to the users.
- Provide Simple guidelines manuals to the staff during service time.
- Updating of the IT helpdesk database daily
- Compilation of the user survey performance forms from all the field offices.
- Any other duties as may be requested
About you
In this position, you are expected to demonstrate each of DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You are a strong networker and enjoy working with many different types of stakeholders,
- Taking the lead: You take ownership and initiative
- Communicating: You write and speak effectively and honestly and display political and cultural sensitivity, including ability to adapt well to local cultures
- Demonstrating Integrity: You act in line with our vision and values.
Moreover, we also expect the following:
Essential qualifications:
- Degree in IT/Computer science or any relevant field.
- A+, N+, CCNA certification.
- Experience in Networking , Hardware and Software Support.
- Hands on experience in Computer repairs
- Experience in O365 troubleshooting skills
- Good communication skills.
- Flexible person and ready to work on odd hours.
- Self-motivated and Team Player.
Languages
- Professional fluency in written and spoken English;
- French will be an added advantage
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