In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position in Operations Department.
Reporting to the Business Growth and Development Manager, the ideal candidate’s key duties and responsibilities will include:
- Ensuring 100% compliance to the Bank’s policies and Procedures on Account Opening.
- Providing leadership to the Account Opening/Card and Equitel relationship officers.
- Ensuring complete, accurate and efficient account opening processes at the branch.
- Ensuring high productivity levels by staff through performance management and coaching.
- Ensuring high standards of Customer Service are maintained as the first contact person between the Bank and new customers.
- Ensuring very strong adherence to AML and KYC policy guidelines.
- Ensuring compliance to the relevant CBK prudential guidelines for new customers.
- Maintaining exceptional knowledge on various banking products and services and associated policies and procedures.
Qualifications
- Degree/Diploma in Business related field from a recognized university or College.
- Over 4 years working experience in the Banking sector, 2 of which must have been as an A/C Opening officer and/or acting as an A/C Opening supervisor in Equity Bank.
- If already a member of the branch management, at least 1 year on the current role is required.
- Good knowledge of branch operations and the various alternative banking channels.
- Computer proficiency.
- Experience in leading and managing teams.
- Knowledge of risks and controls associated with the A/C opening processes.
- Knowledge of CBK prudential guidelines.
- Strong knowledge of the AML and KYC policy guidelines.
- Knowledge of Bank’s customer segments, product types, service channels and tariffs.
Desired Knowledge, Skills and Ability
- Thorough knowledge of Bank Policies & Procedures especially in relation to Account Opening processes.
- Good knowledge of AML, KYC and CBK Prudential guidelines.
- Attention to details and ability to identify fraudulent activities.
- Strong communication skills- both verbal and written.
- Team player with excellent interpersonal and leadership skills.
- Computer proficiency.
- World class customer service skills.
- Strong networking and relationship building skills.
- Highly ethical and ability to protect the Bank’s value by keeping information confidential.
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The post Senior Relationship Officer – Account Opening at Equity Bank Limited is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
