We are now looking for a Charging Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Specialist typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a Support Specialist will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and work independently.
You will do:
- Customer Service Request handling
- Provide a preemptive solution to stabilize and optimize customer network
- Perform remote and on-site troubleshooting in the customer network
- Handling of dedicated support
- Provide regular progress updates in the support system for each assigned support issue.
- Software Update Management (SUM) handling
To be successful in the role you are:
- Education: Min. Bachelor’s Degree in Engineering (telecom, IT) or Equivalent
- Min years of experience: 6-9 years
- Domain experience: Ericsson Charging System, SDP, CCN, OCC, Experience on Virtualized Environment is a plus
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
- Working with people
- Applying expertise & technology
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