Kenya Safari Lodges and Hotels Limited (KSLH) being a government parastatal mandated with the provision of premium hotel and lodge accommodation, current conference and business meeting venues, customised beach and safari experiences as well as high value niche products, has geared its core activities towards achieving Vision 2030. Being that KSLH falls in tourism sector has once again been identified as one of the key sectors to drive the economic growth towards the realization of the Vision 2030, our activities focus on the economic and social pillars.
Kenya Safari Lodges & Hotels Ltd is seeking tfill Reservations & Sales Agent position (1) Lodges with a dedicated and talented hospitality professional.
Main Purpose Of The Job
Reporting tthe Sales & Marketing Manager the role entails receiving and recording bookings, reservations for accommodation among other lodge facilities.
Key Responsibilities
- Receives bookings and provides regular booking status updates for the unit as required.
- Prepares and updates rooms forecast daily.
- Produces arrival list (Groups & Functions) on daily basis.
- Replies treservations enquiries and communication (Emails, letters, calls) promptly.
- Files the reservations correspondences including booking vouchers, correctly.
- Advises on guest special requirements in advance.
- Submits tthe front office supervisor the required daily, monthly& weekly report on time
- Coordinates with respective Lodge management on daily outstanding bills.
- Liaises with Accounts department for verification of guest payment before booking confirmations.
- Performs any other duties and special assignment /projects as may be directed by management.
Qualification/ Specification
- Minimum ‘O’ level education with at least KCSE Grade C or equivalent.
- Formal professional training with a diploma front office operation from a recognized institution. or equivalent in Tour/Travel Agency or similar with focus on reservations skills
- Working experience of at least 1years in hotel/lodge front office, bookings/sales desk or related hospitality/service industry; customer –oriented, sales focused.
- Computer proficiency (MS office suite) with experience of FideliFront office.
- Strong oral and written communication skills combined with excellent presentation, persuasion and negotiation skills
- Be able twork on own initiative yet be part of a team
- Demonstrate meticulous attention tdetails, practical common-sense approach, applying good judgment at all times
The post Reservations & Sales Agent at Kenya Safari Lodges & Hotels Ltd appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Reservations & Sales Agent at Kenya Safari Lodges & Hotels Ltd is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
